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A55 "Camera Error" -- Anybody?

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jfabrizio View Drop Down
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Post Options Post Options   Quote jfabrizio Quote  Post ReplyReply Direct Link To This Post Topic: A55 "Camera Error" -- Anybody?
    Posted: 11 February 2012 at 04:36
Early this evening while taking some shots at home, my A55 released the shutter and just hung... Initially I thought I had switched into shutter priority and mistakenly set shutter to a very slow speed. Not the case. After a restart the LCD displayed the message "Camera Error". Shortly after that, nothing.

I removed/replaced and exchanged the battery (both Sony), switched lenses, tried a reset method I read on a similar post in the dpreview forums (involving no battery and a 60 second hold of the shutter release). Nothing. It's a paperweight.

The camera has been used extensively, but is well taken care of, and always worked fine, until it didn't. I'm afraid the camera is about 4 months out of warranty, but I do have the extended 3-year warranty from B&H (SageMax, I think).

I was surprised to have not found no mention of this on the forum, but please let me know if I've missed an existing post that addresses this issue. Has anybody here had this experience? Or dealt with Sony to have it repaired? If so, has your camera worked consistently post-repair?

Thanks for any feedback, insights, experiences!
Sony A77 | Sony 16-50, 35/1.8 | Min 24/2.8, 28/2.8, 50/1.7, 28-135, 80-200 2.8 (Black), Beercan | Tamron 17-50, 11-18 | Sigma 90/2.8 | Flickr
 



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Post Options Post Options   Quote russellsbags Quote  Post ReplyReply Direct Link To This Post Posted: 11 February 2012 at 05:24
It sounds like a shutter fault from your description. Carefully flip the mirror up and see if it's in the home position.

Just my first thought.
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Post Options Post Options   Quote jfabrizio Quote  Post ReplyReply Direct Link To This Post Posted: 11 February 2012 at 05:49
Thanks russellsbags. It looks as though you're right, the shutter appears stuck! I'm going to look into it. Think this is a purely mechanical problem or something relating to software? I'll report back if I have any luck.
Sony A77 | Sony 16-50, 35/1.8 | Min 24/2.8, 28/2.8, 50/1.7, 28-135, 80-200 2.8 (Black), Beercan | Tamron 17-50, 11-18 | Sigma 90/2.8 | Flickr
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Post Options Post Options   Quote LKB Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2012 at 00:51
Seems I just get exactly the same problem. Is there any easy solution?
A55 ~ Min20/2.8, Sony16-50/2.8DT, Sony50/1.4, Min35-70/4, Min70-210/4, ZA135/1.8, Min500/8, HVL-F42AM
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Post Options Post Options   Quote jfabrizio Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2012 at 19:27
Hi LKB... No luck for me. I had sent my camera in for repair using my sagemax warranty plan... And they opted to send me a refund rather than replace it. The part that they needed was on back order--that's all they told me. I hope your camera is still under warranty!

I wish I had better news.
Sony A77 | Sony 16-50, 35/1.8 | Min 24/2.8, 28/2.8, 50/1.7, 28-135, 80-200 2.8 (Black), Beercan | Tamron 17-50, 11-18 | Sigma 90/2.8 | Flickr
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Post Options Post Options   Quote LKB Quote  Post ReplyReply Direct Link To This Post Posted: 23 July 2012 at 12:32
I think its out of warranty now unfortunately for at least 4 months I think. I am on holidays so I will check when back in UK.
I check and I am sure its shutter - its closed. I am reasonably annoyed as I only go 60k+ clicks on the camera and quite a lot of work to do. I was waiting for the A99 as a new body...
A55 ~ Min20/2.8, Sony16-50/2.8DT, Sony50/1.4, Min35-70/4, Min70-210/4, ZA135/1.8, Min500/8, HVL-F42AM
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Post Options Post Options   Quote jfabrizio Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2012 at 05:58
I'm sorry to hear it LKB. If I were you, I'd still raise hell with Sony, regardless of warranty status.
Sony A77 | Sony 16-50, 35/1.8 | Min 24/2.8, 28/2.8, 50/1.7, 28-135, 80-200 2.8 (Black), Beercan | Tamron 17-50, 11-18 | Sigma 90/2.8 | Flickr
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Post Options Post Options   Quote abortabort Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2012 at 08:35
I have the same issue which you can see here

As far as I can tell it is definitely a shutter issue and it is looking like it is starting to affect a large number of users, especially for early builds of the a55/33.

If enough people complain maybe they will start a replacement program for them even outside of warranty?
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Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2012 at 14:32
Originally posted by abortabort abortabort wrote:

As far as I can tell it is definitely a shutter issue and it is looking like it is starting to affect a large number of users, especially for early builds of the a55/33.

What large number? I've only seen this thread and yours. All camera shutters are subject to failure... sometimes early on, sometimes after a very long while, but most of the time not at all. See some historical data here.
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Post Options Post Options   Quote Hotdog Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2012 at 14:38
I considered selling my Sony A55. I took it to a local dealer to see what is was worth as a part exchange. He hooked it up to his PC and ran a programme that said my A55 had done 165,302 shutter acutations in just over a year. ... so it was worthless to him!

I asked him what software it was and he said its from Sony and without it it is impossible to tell the shutter count accurately. I don't know if he was bluffing or not but totting up the files on my hard drives he can't be far wrong!.

It's still working fine after a lot more shooting ( I fired off 4,000 shots at Silverstone this weekend practising my panning technique)

So not everyone has trouble with the A55 and I shall keep mine until it dies......which may be soon or may be a long time.

One thing the dealer did say was there does not appear to be a pattern amongst brands or models for shutter failure. He said all Japanese cameras were very robust and reliable in his opinion.
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Post Options Post Options   Quote LKB Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2012 at 21:45
Originally posted by jfabrizio jfabrizio wrote:

I'm sorry to hear it LKB. If I were you, I'd still raise hell with Sony, regardless of warranty status.

I will see what I can do. Busy at work at the moment after short holidays.
A55 ~ Min20/2.8, Sony16-50/2.8DT, Sony50/1.4, Min35-70/4, Min70-210/4, ZA135/1.8, Min500/8, HVL-F42AM
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Post Options Post Options   Quote LKB Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2012 at 21:52
Originally posted by Hotdog Hotdog wrote:

I considered selling my Sony A55. I took it to a local dealer to see what is was worth as a part exchange. He hooked it up to his PC and ran a programme that said my A55 had done 165,302 shutter acutations in just over a year. ... so it was worthless to him!
(cut)

One thing the dealer did say was there does not appear to be a pattern amongst brands or models for shutter failure. He said all Japanese cameras were very robust and reliable in his opinion.


I suspect that I was unlucky on this occasion. I believe that I already had some erratic shutter behaviour in China few months back which I contributed to lenses - I head a strange noise and stopped shooting, changed battery + lenses and everything was fine. Less luck this time.

Anyway, I suspect that camera has a running counter of clicks (same as in case of photocopiers) and this is what software checks. Wonder how much do I really have...
A55 ~ Min20/2.8, Sony16-50/2.8DT, Sony50/1.4, Min35-70/4, Min70-210/4, ZA135/1.8, Min500/8, HVL-F42AM
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Post Options Post Options   Quote seeky Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2012 at 22:18
I had exactly the same problem with my A33 under warranty. Some parts were on back order and they refunded it. The main circuit board and/or the shutter assembly were on back order, and even if they had the parts, the repair would be quite expensive. At least, I got my money back and bought an A57. This happended after 30.000 clicks, which is not much, but this happens.

If your camera breaks down after 2 or more years, it isn't a problem to me since it's economic value is already very low and digital camera's are by definition disposable. Don't expect to use a camera intensively for longer than 2-3 years (at least not without major maintenance).

Originally posted by jfabrizio jfabrizio wrote:

Hi LKB... No luck for me. I had sent my camera in for repair using my sagemax warranty plan... And they opted to send me a refund rather than replace it. The part that they needed was on back order--that's all they told me. I hope your camera is still under warranty!

I wish I had better news.
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Post Options Post Options   Quote LKB Quote  Post ReplyReply Direct Link To This Post Posted: 19 September 2012 at 14:30
Good news to report. I send camera to Camtronics. It took 170GBP and 30 days door to door. So overall good experience.
Camera has end up with sony btw but Camtronics give me 12mnth guarantee instead of 6.
A55 ~ Min20/2.8, Sony16-50/2.8DT, Sony50/1.4, Min35-70/4, Min70-210/4, ZA135/1.8, Min500/8, HVL-F42AM
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