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a580 not recognizing tamron lens

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ws2112 View Drop Down
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Post Options Post Options   Quote ws2112 Quote  Post ReplyReply Direct Link To This Post Topic: a580 not recognizing tamron lens
    Posted: 28 January 2012 at 08:25
I have both a sony a580 and tamron Tamron AF 17-50mm F/2.8 XR Di-II lens that are just a month old. Everything was working fine until now when all of sudden my camera no longer recognizes the lens. When I tried to attach them, the camera made a clicking noise like it was getting stuck or something. The noise is more apparent if the camera is switched to manual focus. What more, the camera's control like menu options and everything else are just slow with the lens attached. It takes a while to navigate from one option to the next.
I tested the camera with my old minolta lenses, sony kit lens and a cheap sigma zoom lens. They all worked perfectly without a hitch. The menu action and response are just flawless. The problems only occur with the tamron lens.
So I decided to test the tamron lens with my old sony a200. Ironically, it worked!!! The tamron worked smoothly on the a200. focusing worked fine, and there was no issue whatsoever.
I really am in need of assistance. Please advice me on how to fix this.

Thank you
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thomcher144 View Drop Down
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Post Options Post Options   Quote thomcher144 Quote  Post ReplyReply Direct Link To This Post Posted: 28 January 2012 at 16:03
Try cleaning the camera and lens contacts with a pencil eraser. Just be careful that you don't get any of the debris in the camera or lens, blow everything out with a squeeze blower when you are finished, Don't blow into the camera with your mouth, the moisture from your breath will find its way to the mirror and sensor, and then you will have to clean them as well. . I have had this problem on my A300 & A350 and cleaning the contacts worked both times.

Keep us posted, TOM
TOM A-330, A350, A580, 550si, a complete set of Maxxum crossed x len's (minus the 300mm), Tam 28 - 300, 17-50 2.8, 70-200 2.8. Photographs are memories we can see and share.
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ws2112 View Drop Down
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Post Options Post Options   Quote ws2112 Quote  Post ReplyReply Direct Link To This Post Posted: 28 January 2012 at 20:04
hi Tom,

Thank you for the reply. I tried your suggestion but the issue still persists. I don't know what is going on with my a580 anymore. I attached the SAM kit lens that came with it and that lens didn't work either.
At first I thought that the contact was faulty because the lenses that worked only had 5 contact points whereas the ones with issue had 8. But even a 18-70 mm kit lens which had 8 contact points from my old a200 worked on the a580.

I contacted sony for assistance and the guy started saying that sony doesn't endorse the use of third party accessories and such action is not guaranteed.

Regards,
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addy landzaat View Drop Down
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 28 January 2012 at 20:14
Cleaning the contacts on both lens and camera with some cleaning alcohol - be careful, only clean the contacts and make sure it doesn't go into the camera or into the lens.

I don't expect Sony has people in customer service who really know this stuff. Did you buy your camera in a brick-and-mortar store? Go there for information.
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Post Options Post Options   Quote Hobgoblin Quote  Post ReplyReply Direct Link To This Post Posted: 28 January 2012 at 20:34
Try a factory reset on your camera. My A580 went through a period when it was getting confused over the two AF options when it shouldn't have.
I did a factory reset and its behaved perfectly ever since.
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waleskeg View Drop Down
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Post Options Post Options   Quote waleskeg Quote  Post ReplyReply Direct Link To This Post Posted: 28 January 2012 at 20:37
Originally posted by ws2112 ws2112 wrote:

hi Tom,

Thank you for the reply. I tried your suggestion but the issue still persists. I don't know what is going on with my a580 anymore. I attached the SAM kit lens that came with it and that lens didn't work either.
At first I thought that the contact was faulty because the lenses that worked only had 5 contact points whereas the ones with issue had 8. But even a 18-70 mm kit lens which had 8 contact points from my old a200 worked on the a580.

I contacted sony for assistance and the guy started saying that sony doesn't endorse the use of third party accessories and such action is not guaranteed.

Regards,


Gotta love that Sony support. OEM lens didn't work but he never let you get to that point sounds like.
http://www.flickr.com/photos/kenwales - what I do for fun away from being an insurance adjuster for crashed cars
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ws2112 View Drop Down
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Post Options Post Options   Quote ws2112 Quote  Post ReplyReply Direct Link To This Post Posted: 28 January 2012 at 21:17
@ addy landzaat: thank you for the suggestion, I'll go and find some cleaning solution as I don't have them in hand right now. I bought the camera open box from an authorized retailer, J&R. I was careful to ask them about the warranty on this and they told me that the camera carries the original sony warranty (I have the proof from their email). So I'm holding out for the worst case scenario of sending it in for repair.
@ Hobgoblin: thank you, I reset my camera twice but it still doesn't work. Does a reset make everything go back to what it was from the factory? Cause' when I reset it, only some settings are back but the selections that I had like date, time, release w/o lens, red-eye reduction etc. are still what I set before the reset.
@ waleskeg: I know, I told him about the issue with the SAM lens and he was just like, 'okay' and that's all. They have a sony store in my area, I wonder if they'd have better service than the online support.
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thomcher144 View Drop Down
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Post Options Post Options   Quote thomcher144 Quote  Post ReplyReply Direct Link To This Post Posted: 29 January 2012 at 23:24
ws2112,
I have the same setup as you. A580, Tamron 17-50 xr di2. I have never had any issues. One more thing to check is, how tight is the lens when it is mounted on your 580? Can you wiggle it at all? Does it feel tighter when mounted on the A200? Do the lenses that work feel tighter than the 17-50 when mounted ? It could be that either the camera, lens , or both need the mounts tightened. Tamron (phone # 1-800-827-8880) should be able to handle this issue on the lens and as far as the camera body goes, I would give Precision camera a call and explain the problem, they are an authorized Sony repair center. Phone # 1-800-665-6515 ask to speak to April in the Pro dept and mention Dyxum.com.
Good luck,
TOM
TOM A-330, A350, A580, 550si, a complete set of Maxxum crossed x len's (minus the 300mm), Tam 28 - 300, 17-50 2.8, 70-200 2.8. Photographs are memories we can see and share.
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tuanle View Drop Down
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Post Options Post Options   Quote tuanle Quote  Post ReplyReply Direct Link To This Post Posted: 29 January 2012 at 23:59
Have you checked 8 pins in the A580? Maybe you got some damage when mounting the lenses improperly. I did get the same problem with my A350 a couple years ago.
At that time, I had tried "hundreds of" different lenses on my A350. Some Sigma/ Tamron/ M42-Sony Adapter made some damage on my A350.
Usually the 1st pin may have some trouble(stuck, not alignment....). Then the camera does not get correct information from the lens
You may send the camera to Sony to have it fixed.

Edited by tuanle - 30 January 2012 at 00:04
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ws2112 View Drop Down
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Post Options Post Options   Quote ws2112 Quote  Post ReplyReply Direct Link To This Post Posted: 30 January 2012 at 00:10
@ TOM: I checked the lens mount on the cameras and the lenses, they all seem to fit perfectly. That's what I'm really confused at because everything seems to be working out fine as far as connection goes. I also took the camera to a sony store and they said that the issue should be fixed by Sony Repair center as they were unable to fix it. And they helped me to submit the request. I'll see how it goes. If not, I'd probably call Precision. It's sad that this camera is only a week out of the return period from J&R.

@ tuanle: I tried different methods suggested by our dyxum members and checked the 8 pins. Visually from my untrained eyes, I don't see any damage. I think the best bet now is to send it in for Sony. :(

I really appreciate all the comments. Thank you all.
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Xentrax View Drop Down
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Post Options Post Options   Quote Xentrax Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2012 at 15:09
Some guy on dpreview had a similar issue just after sensor cleaning. The problem happened with HSM and SAM lenses only and was fixed by Sony service.

http://forums.dpreview.com/forums/read.asp?forum=1037&message=40086049

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ws2112 View Drop Down
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Post Options Post Options   Quote ws2112 Quote  Post ReplyReply Direct Link To This Post Posted: 15 February 2012 at 21:45
Hi Xentrax, yes I was also cleaning my sensor with the blower and the camera started to act up. From the link you provided, I think this is quite a weird problem. How could some bursts of air cause the camera to malfunction?
On a positive note, I got my camera back today. Everything seems to be working fine. I'm still testing it. But sony laredo didn't provide me the detail about the repair that has been done on the work invoice. Seems odd to me, cause the last time I sent my a200 in, they did tell me what they had done to fix the problem.
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