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Sony A350 "camera error"

Printed From: Dyxum.com
Category: Equipment forums
Forum Name: A-mount APS-C
Forum Description: For discussion of all Minolta and Sony a-mount APS-C cameras
URL: https://www.dyxum.com/dforum/forum_posts.asp?TID=45589
Printed Date: 26 August 2019 at 05:04


Topic: Sony A350 "camera error"
Posted By: badgerbaitz
Subject: Sony A350 "camera error"
Date Posted: 23 April 2009 at 23:11
Firstly I would like to thank the host & owner of this very informative and well read website.

I am a A350 owner (4 months). A couple of days ago my camera froze up with "camera error", black font on white background. By switching the camera off & back on it would restart but this error kept popping up.

I just found it impossible to figure out if it was the shutter, software, lens or wot not. It would freeze up a fraction of a second after the shutter would close, followed with a small whirring sound from the AF.

I cleaned all contacts on all the lenses and the points on the camera itself. Tried many different flash cards but without any success.

So **&%$#% was boxed up and sent back to them (freepost & L20 Post Office fee)

I hope I am in a very small party of my own with this camera problem. But if I am not please could you point me towards a good link or add your thoughts. Alas I have found only one link with a similar problem but with no follow up by the originator. So for the sake of me and anyone else I will follow up this thread with an update of the camera.

I like and enjoy this camera very much. My one small gripe is that black font on white background. Goodbye night vision and hello Christmas tree.



Replies:
Posted By: nigelbrooks
Date Posted: 24 April 2009 at 09:28
Welcome to Dyxum and sorry to hear of the problem that you are having.

There certainly haven't been any wholesale reports of A350 problems.

Please do keep us posted.

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I've been away!


Posted By: Mark L
Date Posted: 24 April 2009 at 11:58
The black font on white background is normal for an alert -- a common example is 'cover open' when you open the door to reveal the CF slot (at least that's the case with the A700).

My guess is that there's a fault with the anti-shake system -- that could well the whirring noise you hear.

But as the camera is only 4 months old they should repair it under warranty and hopefully you will have no further problems.

Welcome to our 'little' community (only 6000 members
). Hope to hear a positive result.


Posted By: badgerbaitz
Date Posted: 29 April 2009 at 14:21
SITREP

After one week the camera has been received by Sony in Wales and is currently "Product received - repair in process" according to their support site.

I telephoned the repair station with my repair number 5 days after sending the package! They had not received it as of that time. So much for covering my back and paying that bit more for a little peace of mind.

I was verbally informed that I did not need to pay the surplus posting as Sony were liable for the posting to and from them! But according to the PDF they emailed me, this is not so! So be careful and call to make sure!

But apart from that, "Gavin", the Sony guy was polite and tried to help me as much as he could.


Posted By: badgerbaitz
Date Posted: 09 May 2009 at 13:54
I received the camera back today. It is seems to be working perfectly.

Here is a copy of the receipt from Sony Tech support that was with the camera when delivered.
http://f.imagehost.org/view/0693/Sony_return">

I called the Tech center in Wales yesterday, but was unable to sweet talk "Sony Sue" to putting me through to a engineer! But was advised that the entire shutter mechanism needed replacing.

So I am a little at a loss as to the cause of the problem.

Sony (K&M)Support in my eyes deserve three big cheers! Hip hip......

I will try to remember to log in occasionally to check for any PM's. But hopefully it was just one in a million.

If there is anyone (with gravitas) who wishes to make a stab at a cause, please do.

p.s The address and telephone number on the image is correct as of this moment in time. But, please follow the advice on the Sony support site and the information on the PDF's that they send you. It made my life a great deal easier.


Posted By: nigelbrooks
Date Posted: 09 May 2009 at 15:32
Thanks for the update.

No idea of the cause, perhaps a manufacturing defect - pure speculation on my part.

Glad you have your camera back in good shape.

Happy Shooting!

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I've been away!


Posted By: hibla
Date Posted: 02 May 2010 at 18:10
Hi all,
I seem to have the same problem, which is how I find myself here. Inconveniently the message came up as I was shooting a gig! Makes me nervous about not having two bodies with me.
The mirror is up and the shutter curtain is closed. The camera will do nothing but show the black on white message "Camera error".


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hibla


Posted By: addy landzaat
Date Posted: 02 May 2010 at 18:49
As with all electronic appliances: turn it off, take the battery out and wait some time. (the capacitors need to be cleared, so take your time, to be sure wait a day) Make sure your battery is full, put it into the camera, and turn the camera on. If this doesn't help, I guess, you've to send it in

Oh, and welcome to Dyxum hibla!

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Why not follow me on Instagram? @Addy_101


Posted By: hibla
Date Posted: 02 May 2010 at 21:08
Thank you for your remarkable quick response.
I have more or less come to terms with having to send the camera back to Sony for rebirth. It was in the off chance that someone had a beautiful instant solution and also to say that badgerbaitz was not alone with such a problem that persuaded me to write.
Looks like an interesting site.
I only bought the camera back in September so it is a bit early for it to have developed such a fault! I did use it a lot but….
Battery is out.
It is Bank holiday here so if it does not repair itself by Tuesday back to Sony it goes.


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hibla


Posted By: hibla
Date Posted: 24 May 2010 at 20:48
Update:
Camera came back!
It was received by Sony in Pencoed on 5th May.
Dispatched back to me on 19th.
the fault was described as "FUSE MICRO (1608) Defect Code: A1 Misoperating. Repair Code: A - Replacement.
My first day using the camera properly was Saturday 22nd.
It returned itself to "Camera error" with a whirring sound on turn on at image 423! The mirror again in the up position.
Phoned Sony Central service. And then escalated with persistence to Basingstoke office. (Mr Will Wilson) I have permission to use his name.
From the conversation I understand that about 1% of cameras develop faults. I could get no information on the specific fault.
I asked for an urgent replacement camera. The model “is no longer made” and they do not keep “courtesy cameras”. It was made clear that no responsibility would be taken after the guarantee had expired.
The retailer is now seeing what they can do and will phone me tomorrow.
I found Sony’s stonewalling attitude most unpleasant.


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hibla


Posted By: addy landzaat
Date Posted: 24 May 2010 at 21:09
Well, you're in Europe, the seller is responsible, not Sony. Anything Sony does is courtesy. Usual your retailer might provide you with a replacement camera. Having said that, this kind of discussions can be unpleasant and leaving a feeling of being stonewalled - I do understand Sony customer support in the UK is alright, but that doesn't alter the fact that you had an unpleasant conversation.

You should have at least three months guarantee on the repair, so they should at leats repair it again - for free. (this is one of those things were it is good to be in the EU )

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Why not follow me on Instagram? @Addy_101


Posted By: hibla
Date Posted: 24 May 2010 at 21:59
Thank you. It does leave me nervous. I know the law does make the retailer responsible. They are going to contact the Sony Rep. I hope something resolve tomorrow. Sony did offer to extend the guarantee by the time out. I did tell Sony that I would publish the story on my websites.
The EU as I understand it has made the retailer responsible for 2 years.
In the meantime I am without a minolta/sony digital back, and have work to do!

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hibla


Posted By: nigelbrooks
Date Posted: 24 May 2010 at 23:11
Originally posted by hibla hibla wrote:


The EU as I understand it has made the retailer responsible for 2 years.


Sadly, the UK had to 'opt in' to this particular piece of consumer legislation (as EU member states often have to do) and did not, so 12 months is all we are 'entitled' to.

Please keep us posted.

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I've been away!


Posted By: hibla
Date Posted: 29 May 2010 at 22:08
This is not the full position. A product has to survive to reasonable expectation. My retailer http://www.parkcameras.com/ acted with integrity. A new Sony a450 is now with me. Cost was L50.
My first reaction is that this camera is capable of better images than the 350a. More later as I explore the camera.


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hibla


Posted By: berlin steve
Date Posted: 30 May 2010 at 09:19
Originally posted by nigelbrooks nigelbrooks wrote:

Originally posted by hibla hibla wrote:


The EU as I understand it has made the retailer responsible for 2 years.


Sadly, the UK had to 'opt in' to this particular piece of consumer legislation (as EU member states often have to do) and did not, so 12 months is all we are 'entitled' to.

Please keep us posted.


Don't be fobbed off. The UK is very much covered under the 2 year EU legislation, and in some cases you have up to 6 years protection...which is way over the EU rules- but most shop managers just don't understand the rules, or try to say no because you'll buy a replacement or pay instead for repairs. Here are a couple of links to explain:



http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131 - http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131

http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain - http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain

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F-Stop? F-Stopped! Anyone know how to get it going again??? http://www.flickr.com/photos/berlin_steve/ - My Flickr


Posted By: berlin steve
Date Posted: 30 May 2010 at 09:55
Here is a link to the EU charter regarding this rule. You may want to print the PDF, review articles 3 & 5, and print it out and take to shop to explain why they have to hear you out.

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:1999:171:0012:0016:EN:PDF - http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:1999:171:0012:0016:EN:PDF

BTW, I had a faulty DVD/harddisk recorder (Samsung NOT Sony) where the shop was playing dumb about the 2 year rule in Germany on a 15 month old unit. Another helpful tip is to go in to store at a very busy time, and start to get very loud about why they are denying you your legal guarantees and EU legislation. The louder I got, almost shouting about what for a cr@ppy shop they were refusing to honour their legal obligations under EU law, the quicker the manager came down from his office and found an amicable solution (full refund), just to shut me up as customers were begining to leave the shop. If they offer to call the police to make you quiet, say you are happy to wait and discuss loudly with them too why they (the shop) are breaking the EU law which is also the UK law.

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F-Stop? F-Stopped! Anyone know how to get it going again??? http://www.flickr.com/photos/berlin_steve/ - My Flickr


Posted By: nigelbrooks
Date Posted: 30 May 2010 at 11:21
Sorry Steve, you are wrong.

As I posted, with this specific EU Law, as with so many, all European countries have to ratify this individually before it's legally enforceable. The UK NEVER DID THIS pointing to the greater provisions of the Sale Of Goods Act (SOGA) which, theoretically, has a better (up to six year) provision than this EU legislation. The problem with SOGA is prooving that the goods had an inherent fault rather than something caused by the user.

THERE IS NO TWO YEAR 'RULE' IN THE UK.



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I've been away!


Posted By: berlin steve
Date Posted: 30 May 2010 at 12:55
I'm not a lawyer, but this article from last year's Guardian about a guy who enforced his EU rights against Tesco after 18 months suggest I may well be right.

http://www.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee - http://www.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee

Anyhow, it is not my camera with the problem. Right or wrong, I can still recommend going into the shop when busy, making a real stink about the EU law so that other customers wonder what's going on, and then see.

Your UK Sony articles are no different in quality than those sold on mainland Europe. It is reasonable that they should last at least as long as the 2 years that the mainland European's enjoy.

What has badgerbaitz got to lose by not trying to enforce it? If he does nothing he either pays for a repair or new camera, or has an expensive Sony paperweight. If I am wrong, he still has same situation as now. If I am right, he gets camera fixed/replaced.

I would suggest maybe also checking his local citizen advice bureau to find out more.


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F-Stop? F-Stopped! Anyone know how to get it going again??? http://www.flickr.com/photos/berlin_steve/ - My Flickr


Posted By: needhelp19
Date Posted: 09 April 2019 at 17:59
Original post was April of 2009, now 2019. After using my a350 for thousands of images it has started showing the "Camera Error" message. I can take one photo then must turn off and restart the camera. I have tried it with several lenses and with auto focus and steady shot off and on. This is the second SONY body and one lens that has become useless over the years, I should have stuck with Canon. 2019


Posted By: C_N_RED_AGAIN
Date Posted: 09 April 2019 at 18:16
So you got thousands of images for something that you can replace today for around 150$ usd and your unhappy. Tough pleasing you. I have 80000 actuations on my a7rii and if it crapped out today I would be ok with it but to each his own.


Posted By: pegelli
Date Posted: 09 April 2019 at 18:39
Originally posted by needhelp19 needhelp19 wrote:

Original post was April of 2009, now 2019. After using my a350 for thousands of images it has started showing the "Camera Error" message. I can take one photo then must turn off and restart the camera. I have tried it with several lenses and with auto focus and steady shot off and on. This is the second SONY body and one lens that has become useless over the years, I should have stuck with Canon. 2019
Welcome to Dyxum, I hope you joined not just to complain but also contribute to the community, we're looking forward to your pictures And maybe I burst you bubble, but problems like you describe happen in all brands, not just Sony. I'm very sorry it happened to you and it's never fun if it happens, but just search the internet and you'll find plenty similar stories, including Sony, but also Canon, Nikon, Panasonic, Olympus and others. I don't think there is any statistical evidence one brand is better than the other with long term reliability.

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Mind the bandwidth of others, don't link pictures larger then 1024 wide or 960 pix high, http://www.dyxum.com/dforum/picture-size-for-posting_topic114856_post1379537.html#1379537 - see here


Posted By: sybersitizen
Date Posted: 09 April 2019 at 22:10
Originally posted by needhelp19 needhelp19 wrote:

... I should have stuck with Canon.

You might have a point there. Statistical evidence can be a tricky subject, but it's something to think about:

https://www.consumeraffairs.com/cameras/canon.html - Canon
https://www.consumeraffairs.com/cameras/fuji.html - Fuji
https://www.consumeraffairs.com/cameras/nikon.html - Nikon
https://www.consumeraffairs.com/cameras/olympus.html - Olympus
https://www.consumeraffairs.com/cameras/sony.html - Sony

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http://thesybersite.com -


Posted By: pegelli
Date Posted: 10 April 2019 at 07:49
Originally posted by sybersitizen sybersitizen wrote:

Originally posted by needhelp19 needhelp19 wrote:

... I should have stuck with Canon.

You might have a point there. Statistical evidence can be a tricky subject, but it's something to think about:
Tricky indeed, all based on less than 100 "star" reviews and measuring customer satisfaction rather than reliability. But I agree it is a datapoint one could look at, but it might be good to look at more datapoints than this alone. YMMV.

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Mind the bandwidth of others, don't link pictures larger then 1024 wide or 960 pix high, http://www.dyxum.com/dforum/picture-size-for-posting_topic114856_post1379537.html#1379537 - see here


Posted By: neilt3
Date Posted: 10 April 2019 at 08:37
For a ten or so year old camera that has taken "many thousands" if images , I don't think he's got anything to whine about with Sony.
A Canon camera might also have packed in .
How many times has it been dropped , out in the rain etc ?
Had he have asked for help , instead of a moan , it might have been suggested to check the battery .
An old battery , especially one not looked after can cause this error report .
Same as with Canon or any other brand .

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see my photostream on flickr;
https://www.flickr.com/photos/neilt3/sets/ - http://www.flickr.com/photos/neilt3/
C & C welcome.


Posted By: addy landzaat
Date Posted: 10 April 2019 at 17:51
Originally posted by sybersitizen sybersitizen wrote:

Originally posted by needhelp19 needhelp19 wrote:

... I should have stuck with Canon.

You might have a point there. Statistical evidence can be a tricky subject, but it's something to think about:

https://www.consumeraffairs.com/cameras/canon.html - Canon
https://www.consumeraffairs.com/cameras/fuji.html - Fuji
https://www.consumeraffairs.com/cameras/nikon.html - Nikon
https://www.consumeraffairs.com/cameras/olympus.html - Olympus
https://www.consumeraffairs.com/cameras/sony.html - Sony
This has nothing to do with statistics.

My experience with Canon repairs is worse then with Sony - but that probably has more to do with the local agencies then the cameras themselves.

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Why not follow me on Instagram? @Addy_101


Posted By: sybersitizen
Date Posted: 10 April 2019 at 21:36
Originally posted by addy landzaat addy landzaat wrote:

Originally posted by sybersitizen sybersitizen wrote:

Originally posted by needhelp19 needhelp19 wrote:

... I should have stuck with Canon.

You might have a point there. Statistical evidence can be a tricky subject, but it's something to think about:

https://www.consumeraffairs.com/cameras/canon.html - Canon
https://www.consumeraffairs.com/cameras/fuji.html - Fuji
https://www.consumeraffairs.com/cameras/nikon.html - Nikon
https://www.consumeraffairs.com/cameras/olympus.html - Olympus
https://www.consumeraffairs.com/cameras/sony.html - Sony
This has nothing to do with statistics.

My experience with Canon repairs is worse then with Sony - but that probably has more to do with the local agencies then the cameras themselves.

Don't be silly. It has very much to do with statistics. And if you read through the posts, most complaints are about the camera equipment; others are about the poor warranty service or something else.

Your personal experience means nothing more than needhelp19's personal experience. That's why it's useful to seek out a greater number of reported experiences.

The issue with those statistics is that the reporting can be unreliable. We don't know what percentage of actual equipment or service problems are reported to that particular site. It's just one set of data points out of many possible sets, and it's certainly not the complete story by any means. It is something to think about, as I said.

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http://thesybersite.com -


Posted By: wesleysa
Date Posted: 10 April 2019 at 22:06
All the best to anyone expecting flawless reliability from any piece of modern consumer electronics in 2019 that left the factory in 2009.

None of the data presented in those reviews can really be representative... Most of us don't report anywhere when the things we've bought perform as expected! ;)

A camera can't be expected to last forever. I'd be very surprised if it'd be a different case with a 10 year old Canon, Nikon, Pentax, Olympus, Fujifilm, Ricoh, Panasonic or Casio.



Posted By: Basil
Date Posted: 10 April 2019 at 22:09
Originally posted by needhelp19 needhelp19 wrote:

Original post was April of 2009, now 2019. After using my a350 for thousands of images it has started showing the "Camera Error" message. I can take one photo then must turn off and restart the camera. I have tried it with several lenses and with auto focus and steady shot off and on. This is the second SONY body and one lens that has become useless over the years, I should have stuck with Canon. 2019


Have you tried using a new battery?

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To see is to enjoy. To see beyond is to rejoice.

A77Mark II; A850; A700; A100; NEX 6; various film bodies and an ever-changing collection of lenses



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