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A7711 steadyshot error

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littledab View Drop Down
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Post Options Post Options   Quote littledab Quote  Post ReplyReply Direct Link To This Post Topic: A7711 steadyshot error
    Posted: 12 November 2020 at 06:40
In fifty years of lugging cameras around in sometimes tough conditions I managed to avoid damaging any of them except for a small dent on the viewfinder of an xk.
Unfortunately a mishap occurred recently in which my a7711 fell about four feet as I was attaching it to the tripod head. Getting the orange hand error in upper center of the viewfinder. The steady shot indicator shows that it is still functioning, but when I try to turn on steadyshot in the menu (greyed out) the "unavailable since steadyshot has malfunctioned please seek repair service note appears" Has anyone else had this unfortunate experience? I am assuming I'm not the first and would appreciate the Forums advice on how to proceed. The camera still functions and there is an audible buzz when activating sensor cleaning. Any and all advice will be welcome.
 



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Phil Wood View Drop Down
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Post Options Post Options   Quote Phil Wood Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2020 at 14:48
I had a similar experience with an A58, whatever I did the message was always - get the steadyshot replaced.

As I was due to fly out on holiday in three days I didn't have time to get it repaired, so I bought another on ebay and picked it up in N London.

When I got home after the holiday I looked into repair costs, but when I fired up the camera to remind myself of the error message etc it was working. It still is years later.
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sybersitizen View Drop Down
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Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2020 at 15:08
Originally posted by littledab littledab wrote:

... would appreciate the Forums advice on how to proceed.

You can get the camera repaired, or buy a replacement, or continue to use it indefinitely without SteadyShot.

If you keep using the camera, determine that the sensor is correctly centered. If it's not, it can be repositioned.
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addy landzaat View Drop Down
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 12 November 2020 at 15:39
Looking at Phil's experience, it might be worthwhile remove the battery and let the camera alone for a couple of days. If that does not work, well, Syber gives you some options.

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Post Options Post Options   Quote LowRyter Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2020 at 00:20
I have no idea if this is relatable. I purchased a Lumix ZS100 carry around camera for a vacation trip to Europe. I dropped the camera onto a brick sidewalk right after I purchased it. It hit the bricks hard enough to put a small dent in it.   I was heading to social dinner. When I took photos there, I'd get one photo and then the camera would lock up and needed a restart and again, one more photo, repeat.

At the dinner, I took my smart phone and did a google search. The answer was that the sensor had come loose from the stabilizing mechanism. The prescription was to give the back of the camera good lick to put it back into place. I smacked it with the heel of my hand.   I was able to get photos at the dinner with no problems. This was 3 years ago, took 4 week overseas trip with it. The camera has worked ever since.

I'm not a huge fan of the camera before or since but the photos are OK on auto. No issues with the failure due to dropping it.

Edited by LowRyter - 13 November 2020 at 01:12
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littledab View Drop Down
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Post Options Post Options   Quote littledab Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2020 at 05:25
Sybersitizen- repair would be the best option, can you suggest a reliable repair option for Sony .
 



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Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2020 at 05:59
I can only refer you to what I think is still the 'official' Sony service center in the US: Precision Camera - and as you can see when you enter the info for a quote, it probably won't be inexpensive. There very well could be other places, though.
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Basil View Drop Down
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Post Options Post Options   Quote Basil Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2020 at 15:10
I have had good experiences using united camera to repair Sony equipment in the past. It may be worth an email to them.
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A77Mark II; A850; A700; A100; NEX 6; various film bodies and an ever-changing collection of lenses
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Phil Wood View Drop Down
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Post Options Post Options   Quote Phil Wood Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2020 at 17:08
Originally posted by sybersitizen sybersitizen wrote:

Originally posted by littledab littledab wrote:

... would appreciate the Forums advice on how to proceed.

... continue to use it indefinitely without SteadyShot.

Not an option in my case, it wouldn't take a picture at all. If it would I may well have taken that route rather than get a replacement.
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Post Options Post Options   Quote LowRyter Quote  Post ReplyReply Direct Link To This Post Posted: 13 November 2020 at 23:37
Give it a slap with the heal of your hand. What do you have to lose?

Typing this as I am having a Scotch. But I could be right.
Sony A57 and A100 cameras. Sony 18-70 Kit, Minolta 70-210 Beer Can, Sigma 17-70 and Tamron 70-300 USD lenses
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addy landzaat View Drop Down
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 14 November 2020 at 08:43
Originally posted by LowRyter LowRyter wrote:

Typing this as I am having a Scotch. But I could be right.
Cheers
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Post Options Post Options   Quote LAbernethy Quote  Post ReplyReply Direct Link To This Post Posted: 14 November 2020 at 18:33
Originally posted by LowRyter LowRyter wrote:

Give it a slap with the heal of your hand. What do you have to lose?

Typing this as I am having a Scotch. But I could be right.


That always worked with my 12" black and white TV
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Post Options Post Options   Quote littledab Quote  Post ReplyReply Direct Link To This Post Posted: 21 November 2020 at 07:12
Thanks members, sent it to Precision for analysis and hopefully a not expensive repair. If it's to expensive and keep the I might consider migrating to Emount and keep the A850 for a while.
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T Snijder View Drop Down
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Post Options Post Options   Quote T Snijder Quote  Post ReplyReply Direct Link To This Post Posted: 21 November 2020 at 09:33
I hope to hear how it turns out as I also have a camera here with the same problem.
Comments are always welcome.
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