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A77II freezes, what could be the problem?

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Post Options Post Options   Quote Imaginations Quote  Post ReplyReply Direct Link To This Post Topic: A77II freezes, what could be the problem?
    Posted: 21 July 2019 at 14:29
Hey all,

I bought a 2nd hand 77II back in december, I've only used short periods of time die to wrist injury, last weekend was the first time I used it whole days for 3 days straight. On that first day the camera suddenly froze when I was taking pictures. The screen turned black, nothing worked anymore, couldn't even turn it off, I had to take out the battery. It took a bit of time to get it to turn on again after re-insering the battery. I noticed half the battery was drained. The battery wasn't full when I started, but had taken about 40 pics, not nearly enough to have an almost depleted battery (one bar was left). The camera freeze happened a few more times that weekend, always had to fix it by removing the battery, no more battery drain though.
Went out again on thursday, and it happened again 3 times in a row, I can't figure out why it is happening, it seems random, because after those 3 times I really pushed the camera to see how it would respond and it was fine again.

I can't seem to find anything about it on here or google (maybe I'm searching with the wrong citeria). I'm hoping that someone here might know what's going on, I'm pretty bummed about it.
 



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addy landzaat View Drop Down
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2019 at 15:48
Do you use original Sony batteries?
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Post Options Post Options   Quote Imaginations Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2019 at 17:04
Yes, always and also used the newest ones I have (bought in the last 2 years)
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Post Options Post Options   Quote minolta_mutley Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2019 at 17:34
Don't forget to test the SD-card for defects.
These cards can let android devices freeze when they are too slow or contain bad blocks (and Sony camera's use some kind of linux/android at the OS-level).
I do hope for you it's only the sd-card.
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Post Options Post Options   Quote Imaginations Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2019 at 20:02
Thought of that, but I used 3 different SD cards during the days it happened, all sandisk extreme 90mb/s. They work fine on my 77, but maybe 77II requires faster cards?
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2019 at 20:07
Yes, indeed, try another SD card - sorry, too late: 90mb/s should be fast enough.
Reset settings (to factory standards).
Try another lens.
Clean the mount contacts.
Store the camera for some time without batteries to make sure there is no energy left in the camera.

Hope this helps.

Edited by addy landzaat - 21 July 2019 at 20:10
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Post Options Post Options   Quote Leike1 Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2019 at 22:20
Is the lens used a SAL18-135? With this lens my A77mkII also freeses sometimes, but not as bad as described. Dido with A580.
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2019 at 23:20
Originally posted by Leike1 Leike1 wrote:

Is the lens used a SAL18-135? With this lens my A77mkII also freeses sometimes, but not as bad as described. Dido with A580.
Sounds like you have a faulty lens.... Though i do not use that lens a lot, my cameras never froze with that lens. Did you ever clean the lens contacts?
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Post Options Post Options   Quote Imaginations Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2019 at 07:32
I used the 70-300G lens.
The camera has been without a battery since thursday evening, I will try all the things addy landzaat suggested tonight and go for a testrun tomorrow.
I'm also hoping to hear back from the camera store today were I bought the camera from to see if it's still under warranty.

Thnx for all the help so far!
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Post Options Post Options   Quote stiuskr Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2019 at 14:28
Not to be a Debbie Downer but I doubt if the warranty is still good on a used item after more than 90 days at the most. When it freezes is it completely dead or is the red LED on the back panel stuck on?
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2019 at 17:40
Originally posted by stiuskr stiuskr wrote:

Not to be a Debbie Downer but I doubt if the warranty is still good on a used item after more than 90 days at the most. When it freezes is it completely dead or is the red LED on the back panel stuck on?
Well, EU consumer laws are quite good and a lot of shops advertise with one year warranty for used products.

If it is in warranty, bring it back to the shop.
Which shop was it?

Edited by addy landzaat - 22 July 2019 at 18:44
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Post Options Post Options   Quote Dena Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2019 at 22:08
I use the fast sony cards and only sony batteries. 2 of my batteries are close to 7 years old and one close to 4 and all going strong. I've had my a77ii do that one time, cause unknown.
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Post Options Post Options   Quote momech Quote  Post ReplyReply Direct Link To This Post Posted: 22 July 2019 at 22:47
My original A77 has a problem with the power switch; seems to build up some type of moisture/corrosion internally and cause it to play dead. I spray a little contact cleaner around the molding and let a bit seep down inside while working the switch, cures it for a while. Not sure if this applies to the 77II.
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Post Options Post Options   Quote Imaginations Quote  Post ReplyReply Direct Link To This Post Posted: 23 July 2019 at 13:34
Thx for the replies again.

It's what Addy says, most camera shops around here give one year warranty on used camera's and lenses. The isue was that I bought it online from a store that is now taken over by another store (for dutchies: Verschoore is now Kamera Expres). I assumed that the warranty would continue at the new owner, I was wrong, my warranty now lies with a tiny photo shop that doesn't seem to be selling camera's anymore (just prints photos and stuff like that), which is totally weird to me... but the warranty is still one year.

Anyway, I took the camera for another spin after it had no battery inside for 4 days, I did a factory reset and cleaned the contacts. I took 2 lenses with me, my 16-105, which gave me no problems at all, and my 70-300. I really pushed it, dark and light situations, taking lots of pics at a time (that's so not my style). Everything was going fine, I was almost doing a happy dance, but ofcourse after about 300 shots taken it happened again. But the good thing is I identified the problem, I got an SSS error in the viewfinder and everything went black and froze again. Before that I noticed that the battery was at 35%, don't know if it is related to how full the battery is. The photo it occured with was taken on 1/200 and lens was on max zoom, 300mm. So the SSS was probably doing it's work and failed somehow. I also noticed the camera had to work hard to get focus (it was a small bird in lots of green and low light).

So I'm thinking about the next step now, do I get it fixed (is that even possible) or do I turn off the SSS, but I do rely on it quite a bit at the moment...
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