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Batch of CZ16-80 showing fungus issue?

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paulofessel View Drop Down
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Post Options Post Options   Quote paulofessel Quote  Post ReplyReply Direct Link To This Post Topic: Batch of CZ16-80 showing fungus issue?
    Posted: 20 June 2011 at 00:18
Last saturday, I was going to take pictures of my family and bang! My CZ 16-80 had developed fungus in the second front element (see "What Annoyed You Today" topic). I left the lens under the sun throughout the day, and from now I'll see how it goes. Also in the meantime, I will check the warranty period given to the lens by SonyStyle Brazil, where it has been bought. I'm not very optimistic, anyway, and it's probable that this lens will have to make a trip to my trustworthy camera service - which by the way is not the authorized Sony service center.

On the other hand, I've checked all other lenses on my camera bag; every other lens seem to be OK, including my fastest glass that I have (85mm f:1.4 and 50mm f:1.7). I've virtually scratched my head throughout the day on the issue, since the only other time I had fungus in a lens of mine was when I stored it inside a wood drawer in a very humid January (Brazil's summer). How come that the much older lenses I have have developed no fungus (mind you, the 50mm and the 85mm are first generation Minoltas!) and such a new lens like the ZA16-80 has got fungus?

Just did a little research and found that a batch of these lenses is showing this very issue. Quoting the text:

"The lens coating will looks like snowflake. The reported incident serial number are starting in the range 384xxxxx~387xxxxx."

Just checked my S/N of my CZ16-80. Double bang! It's 3860722. Interestingly, my copy has been bought from Sony Style Brazil (no grey market) exactly to keep me safe from these issues. Do you think am I entitled to an exchange or a refund?                                                 

Edited by stiuskr - 20 June 2011 at 01:28
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Bob J View Drop Down
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Post Options Post Options   Quote Bob J Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 00:38
Well worth contacting Sony to see if they officially acknowledge the issue..
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Post Options Post Options   Quote Photosopher Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 00:39
I would expect Sony to take care of this issue, warranty or not. Let us know how it turns out. My continued future relations with camera manufacturers are weighed against reported issues such as these, and how they are resolved.
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Post Options Post Options   Quote Tubal Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 00:45
I'd get a little more info before I assume that a "batch" of lenses was bad. What is the sample size? 2? 4?

I'm guessing that the 384xxxx-387xxxx would include ALL CZ1680's. I can't imagine them making more tan 40,000 of them? So it makes sense that your lens would fall within that range. Maybe 1680 owners can check their s/n and see if they fall in this range.
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Post Options Post Options   Quote campy Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 00:52
My 16-80 is 384xxxx
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Post Options Post Options   Quote calpon Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 00:52
mine is 371****
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Post Options Post Options   Quote paulofessel Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 01:03
Originally posted by Tubal Tubal wrote:

I'd get a little more info before I assume that a "batch" of lenses was bad. What is the sample size? 2? 4?

I'm guessing that the 384xxxx-387xxxx would include ALL CZ1680's. I can't imagine them making more tan 40,000 of them? So it makes sense that your lens would fall within that range. Maybe 1680 owners can check their s/n and see if they fall in this range.


Please, read the link I've posted. "Recently there are many posts from Taiwan, HK and China forums discussing the fungus problems in CZ 16-80."

The post date is Dec 31st, 2010. Could someone at Dyxum that has contact with Taiwanese/HK/China owners confirm how much users have talked about this issue?
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Post Options Post Options   Quote Tubal Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 01:20
Originally posted by paulofessel paulofessel wrote:

Originally posted by Tubal Tubal wrote:

I'd get a little more info before I assume that a "batch" of lenses was bad. What is the sample size? 2? 4?

I'm guessing that the 384xxxx-387xxxx would include ALL CZ1680's. I can't imagine them making more tan 40,000 of them? So it makes sense that your lens would fall within that range. Maybe 1680 owners can check their s/n and see if they fall in this range.


Please, read the link I've posted. "Recently there are many posts from Taiwan, HK and China forums discussing the fungus problems in CZ 16-80."

The post date is Dec 31st, 2010. Could someone at Dyxum that has contact with Taiwanese/HK/China owners confirm how much users have talked about this issue?


I did read it.   A post on a forum isn't necessarily reliable.

I can show you a post on the internet that says 2+2 = 6.

I don't think they necessarily have more CZ1680's in use in Taiwan/China than they have in the states or the EU. And I've never heard of this before.

Also, a batch with 40,000 lenses wouldn't really be considered a batch. It would be considered a lifelong run.

If it really is a problem, Sony should fix it. But I'd just try to get more info before I get my panties in a wad when they don't. And I wouldn't take one internet forum post (with no backup) as evidence that there really is a problem.
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Post Options Post Options   Quote stiuskr Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 01:33
Just a note that I've edited the title, changing it from a declaration to a question.
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Post Options Post Options   Quote Sick Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 02:12
Originally posted by calpon calpon wrote:

mine is 371****
I also got a 371 and kurt mungers test is a 371 as well.
Mine has a slight zoom creep but optics are perfect.
Although I don't use it that much anymore, there is just no FF lens like it...
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Post Options Post Options   Quote fem2008 Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 05:43
FYI: Mine is 382*****
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Post Options Post Options   Quote paulofessel Quote  Post ReplyReply Direct Link To This Post Posted: 20 June 2011 at 18:19
Update: just gave a call to Sony Style Brazil. At first, the only thing they said me is that the warranty for the lens in Brazil is three months, since for Sony Style Brazil it is just "an accessory". Three months is the bare minimum imposed by the Brazilian customer defense act. BTW, this is a good one: what a very special accessory this is! An accessory that will render the camera body inoperable, unless it's attached to the camera!

However, after I've remembered them about the price tag of the lens and the fact that this brand new item developed fungus while my 1985 Minolta 50mm f:1.7 has not, they will recheck the warranty status of the lens and will call me back.

I'm not holding my breath - mind you, Sony Brasil has refused to honor the FFB repair of my Maxxum 5D - but I'll keep you posted as long as I get news from them, whatever they are.
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Post Options Post Options   Quote paulofessel Quote  Post ReplyReply Direct Link To This Post Posted: 22 June 2011 at 22:03
Update: just called Sony Style Brazil again, since they have not called me back, differently from what they had promised me last Monday (June 20th). In short, this is the situation:

1. Sony customer service in Brazil is a disgruntling mess. If you go to their service site to locate a service shop, they won't show anyone for Alpha. The attendent instructed me to select "Cybershot/Handicam" service instead!

2. Doing this shows me a list of 5 "premium" service centers (I won't even bother looking for the non-premium ones). Of these 5 service centers, just one of them will service Alpha equipment.

3. Differently from what the Sony attendent told me, they won't open a case with Sony Brazil to replace the lens which is definitely part of a suspect batch, even when I argued that the fungus is a hidden vice of the product that has just manifested 14 months after I've bought it. So if I really have to replace the lens it seems that I will have to deal with Sony by myself.

5. By law, from now on I have 90 days to receive a free repair - I don't like this alternative, since the fungus can always reappear - a refund or a replacement, but I'm not holding my breath. Taking such cases to the court is normally the only way to deal with this kind of issue here, since business just ignore the law and leave the issue to be decided by a judge, and here in Brazil this may take months even in the fastest courts.

Anyway, I'm thinking about sending the lens to the authorized service just to know what they will tell about this issue. My fear is, when they see the fungus they will just return the lens with the magic word "misuse" and will refuse even to do the free repair which I'm entitled to. What do you think?
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Post Options Post Options   Quote Ivan Lee Quote  Post ReplyReply Direct Link To This Post Posted: 23 June 2011 at 04:54
Damn! I know exactly what you're going through Paulo!

The Sony Style Brazil is just plain horrible...just terrible support! they also refused to honor the FFB repair on my 5D... I even wrote a letter to the journal... but what can we do? nothing!

I really love my Alpha equipment, my Minolta lenses, my Sony lenses... but sometimes I flirt with other equipment like Nikon, just because of the terrible Sony support in Brazil.

I wish you the best luck with this issue

Ivan

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