Does SONY give international warranty on their lenses?

Hi everybody,


I’m going to US for a few weeks and I’m planning to buy Carl Zeiss 16-80/3.5-4.5 lens there. It’s going to be 30% cheaper than a regular price in Poland so it seems to be a good idea. Although I’m a little bit afraid that a sample I’ll get can have some defects that I will not be able to find out before coming back. That’s the reason I would like to know if I buy a lens there I can have it fixed/replaced for free in Poland (in other words, is US warranty also valid in Europe)?

Thanks for answer.
Kris


Edited by kris - 02 July 2007 at 19:26

Remember that part of the 30% cheaper will be not including VAT, which you might get hit with as you try to bring it back into the EU... If you have paid the duty you should be able to send it back to the US for warranty repair/replacement...

Just checked with DigitalRev - they do the 16-80 delivered to Poland for 791.75 Euros, including local taxes, with a one year warranty from them... not sure how this compares with local prices.

Edited by Bob J - 26 May 2008 at 23:35

This may be of interest to UK members who have warranty claims on Digital cameras/lens purchased outside UK

Sony UK (Central Service) in Pencoed Wales currently have a lens of mine that they are repairing under warranty. This lens was purchased from Digital rev (Hong Kong) I telephoned for clarification and Sony Central Service said providing I had a receipt (proving warranty) they would repair.

Initially I asked Digital rev about this warranty repair their excellent response was:

"1. Get your local repair center to advise the possible causes of this fault and get a quote as to how much it costs to repair. Please do not pay unless we further advise.

2. If it turns out to be manufacture defects and the quote are reasonable, we will advise you to fix it locally and the fee will be covered by us. Or else if it is too costly to do so, you may return the product to us, then we’ll fix it for free and cover the postage and import duties if any;

3. Otherwise, say, if the problem’s caused by improper usage, you have to pay the repair fees, return postage and any import duties if we fix it for you."

Full marks to Sony UK and Digital rev.

Roy

Hey everybody,

I found the Sony 70-200 2.8G in Malaysia at a Sony store for about US$1800, while a small local store priced it at US$1600. Neither store would provide an international warranty - eventhough this can be bought for Sony Computers and can be established for lenses outside Malaysia (Singapore at least).

Being based in Europe I would not like to miss the warranty, in particular as problems has been reported on this lens earlier.

Any recommendations/thoughts on buying the lens Malaysia in either store would be apprichiated much.

Thanks.
B

Contacted Sony here in Sweden and they say they do, WE also have 12 months european warranty!

I contacted the Sony repair centre in Sweden and they said that they have 1 year international warranty on all alpha products.

tomhongkong wrote: I recently bought a lens in Hong Kong and sent it to a member in Australia. I took the Hong Kong dealer invoice and the lens serial number to the Sony Service centre in HK, and they issued a 12 month 'tourist' guarantee valid for Australia (it is only valid in the selected country). A quick check on the back of the guarantee confirmed that this could be done for most other countries. So, the answer is YES....provided you follow the system. I hope this, and other posts, give some comfort to people who want to buy overseas, and sets the record straight tom PS-- added March 2010 I recently bought another lens for a member and this time the Sony Service guy said that the tourist guarantee was valid for most countries..Europe, N. America, Oceania etc. There is a full list of the countries on the back of the guarantee So it is even better news tom

I wonder if this applies equally to camera bodies like A850/900? I wonder if a HK company like Digital Rev will provide the "tourist" guarantee for online sales to the US - or other countries? And, what the official procedure is then, if for some reason warranty service is required.