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Does SONY give international warranty on their lenses?

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kris View Drop Down
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Post Options Post Options   Quote kris Quote  Post ReplyReply Direct Link To This Post Topic: Does SONY give international warranty on their lenses?
    Posted: 02 July 2007 at 19:22
Hi everybody,


I知 going to US for a few weeks and I知 planning to buy Carl Zeiss 16-80/3.5-4.5 lens there. It痴 going to be 30% cheaper than a regular price in Poland so it seems to be a good idea. Although I知 a little bit afraid that a sample I値l get can have some defects that I will not be able to find out before coming back. That痴 the reason I would like to know if I buy a lens there I can have it fixed/replaced for free in Poland (in other words, is US warranty also valid in Europe)?

Thanks for answer.
Kris


Edited by kris - 02 July 2007 at 19:26
Dynax 5D :: CZ 16-80 f/3.5-4.5 :: Tam 17-50 f/2.8 :: Min 70-210 f/4 :: Min 28 f/2 [RS] :: Min 35 f/1.4 :: Min 50 f/1.7 :: Soligor TC 1.7x :: Sony HVL-F56AM
 



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polossatik View Drop Down
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Post Options Post Options   Quote polossatik Quote  Post ReplyReply Direct Link To This Post Posted: 02 July 2007 at 20:47
short one: no

longer one: see here

Have a safe trip!
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Bob J View Drop Down
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Post Options Post Options   Quote Bob J Quote  Post ReplyReply Direct Link To This Post Posted: 26 May 2008 at 23:29
Remember that part of the 30% cheaper will be not including VAT, which you might get hit with as you try to bring it back into the EU... If you have paid the duty you should be able to send it back to the US for warranty repair/replacement...

Just checked with DigitalRev - they do the 16-80 delivered to Poland for 791.75 Euros, including local taxes, with a one year warranty from them... not sure how this compares with local prices.

Edited by Bob J - 26 May 2008 at 23:35
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Dr.Theo View Drop Down
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Post Options Post Options   Quote Dr.Theo Quote  Post ReplyReply Direct Link To This Post Posted: 30 September 2008 at 08:04
yes sony does but you need to ask for the speacial tourist warrenty card. and it specifially includes DSLR lenses. you need to make sure you buy from an authorized sony rep though. I just purchased the 70-300 G in singapore and got said warrenty with my lens.
A700/7d/A100 sony 70-200 ssm|50/1.4|CZ 16-80|70-300G|Min 17-35G|
28-70G|28/2|35/2|85/1.4GD|100/2|100/2.8D|135/2.8|200/2.8HSG|300/2.8G|Sigma 10-20
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badlydrawnroy View Drop Down
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Post Options Post Options   Quote badlydrawnroy Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2009 at 21:37
This may be of interest to UK members who have warranty claims on Digital cameras/lens purchased outside UK

Sony UK (Central Service) in Pencoed Wales currently have a lens of mine that they are repairing under warranty. This lens was purchased from Digital rev (Hong Kong) I telephoned for clarification and Sony Central Service said providing I had a receipt (proving warranty) they would repair.

Initially I asked Digital rev about this warranty repair their excellent response was:

"1. Get your local repair center to advise the possible causes of this fault and get a quote as to how much it costs to repair. Please do not pay unless we further advise.

2. If it turns out to be manufacture defects and the quote are reasonable, we will advise you to fix it locally and the fee will be covered by us. Or else if it is too costly to do so, you may return the product to us, then we値l fix it for free and cover the postage and import duties if any;

3. Otherwise, say, if the problem痴 caused by improper usage, you have to pay the repair fees, return postage and any import duties if we fix it for you."

Full marks to Sony UK and Digital rev.

Roy


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Unorthodox View Drop Down
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Post Options Post Options   Quote Unorthodox Quote  Post ReplyReply Direct Link To This Post Posted: 11 July 2009 at 04:17
I've bought 2xF58am flashs and a Carl Zeiss 24-70mm lens from Hong Kong. All actually from the same seller (chinaarts is his username on eBay), all items came packed very well, with tracking numbers, good communication, 1 years warrenty and best of all the guy put down the CZ lens as a gift with "0" value.

I'll still get a bill for duty as it cost "80" (doesn't say what currency but I'm assuming dollars) to ship it, which is taken into import duty, and then Fed Ex (or any other shipping company for that matter) charge you an "administration" fee for paying HM Customs. Even after that I've saved at least L100-L200 and got the lens 2 days after ordering it.

The down side is that I have 1 year warrenty instead of 2, but I'm fairly sure if anything was going to be faulty it'd certainly appear within the first year of usage.
 



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Post Options Post Options   Quote B.Rasmussen Quote  Post ReplyReply Direct Link To This Post Posted: 13 July 2009 at 18:37
Hey everybody,

I found the Sony 70-200 2.8G in Malaysia at a Sony store for about US$1800, while a small local store priced it at US$1600. Neither store would provide an international warranty - eventhough this can be bought for Sony Computers and can be established for lenses outside Malaysia (Singapore at least).

Being based in Europe I would not like to miss the warranty, in particular as problems has been reported on this lens earlier.

Any recommendations/thoughts on buying the lens Malaysia in either store would be apprichiated much.

Thanks.
B
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Post Options Post Options   Quote ponisch Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2009 at 12:27
DOes Sony give international warranty on their cameras?
If I order a a700 frln WE (UK), can I repair the camera here in Sweden if something goes wrong?

If you can find any source on the net, please link!
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Post Options Post Options   Quote ponisch Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2009 at 12:35
Contacted Sony here in Sweden and they say they do, WE also have 12 months european warranty!
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Post Options Post Options   Quote Heidfirst Quote  Post ReplyReply Direct Link To This Post Posted: 21 July 2009 at 19:11
I think that Sony like many companies operate in regional areas so that they have a North American warranty, an European warranty etc.
Certainly within the EU I would imagine that they would have a very hard time not honouring a warranty in 1 EU country for an official product (i.e. not grey import) bought in another EU country as that would constitute a restraint of trade.
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Post Options Post Options   Quote Swede66 Quote  Post ReplyReply Direct Link To This Post Posted: 17 September 2009 at 11:39
I contacted the Sony repair centre in Sweden and they said that they have 1 year international warranty on all alpha products.
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tomhongkong View Drop Down
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Post Options Post Options   Quote tomhongkong Quote  Post ReplyReply Direct Link To This Post Posted: 25 September 2009 at 15:29
I recently bought a lens in Hong Kong and sent it to a member in Australia.

I took the Hong Kong dealer invoice and the lens serial number to the Sony Service centre in HK, and they issued a 12 month 'tourist' guarantee valid for Australia (it is only valid in the selected country). A quick check on the back of the guarantee confirmed that this could be done for most other countries.

So, the answer is YES....provided you follow the system.

I hope this, and other posts, give some comfort to people who want to buy overseas, and sets the record straight

tom

PS-- added March 2010
I recently bought another lens for a member and this time the Sony Service guy said that the tourist guarantee was valid for most countries..Europe, N. America, Oceania etc. There is a full list of the countries on the back of the guarantee

So it is even better news

tom



Edited by tomhongkong - 16 March 2010 at 05:16
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igirl View Drop Down
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Post Options Post Options   Quote igirl Quote  Post ReplyReply Direct Link To This Post Posted: 04 April 2010 at 07:26
Originally posted by tomhongkong tomhongkong wrote:

I recently bought a lens in Hong Kong and sent it to a member in Australia.

I took the Hong Kong dealer invoice and the lens serial number to the Sony Service centre in HK, and they issued a 12 month 'tourist' guarantee valid for Australia (it is only valid in the selected country). A quick check on the back of the guarantee confirmed that this could be done for most other countries.

So, the answer is YES....provided you follow the system.

I hope this, and other posts, give some comfort to people who want to buy overseas, and sets the record straight

tom

PS-- added March 2010
I recently bought another lens for a member and this time the Sony Service guy said that the tourist guarantee was valid for most countries..Europe, N. America, Oceania etc. There is a full list of the countries on the back of the guarantee

So it is even better news

tom



I wonder if this applies equally to camera bodies like A850/900? I wonder if a HK company like Digital Rev will provide the "tourist" guarantee for online sales to the US - or other countries? And, what the official procedure is then, if for some reason warranty service is required.
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Post Options Post Options   Quote ecsh Quote  Post ReplyReply Direct Link To This Post Posted: 20 April 2010 at 22:35
Part of the problem i had with toylettown in HK, is when he told me he had to go to Sony in HK to get the International Warranty. At this point, i did not think he had the lens even for sale, so got a little jumpy with him. Come to find out, he went to Sony, and got the paperwork showing the international warranty on the lens i just purchased, which is good for a year. Ask Digital Rev if they can include the paperwork for the international warranty.
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