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Does SONY give international warranty on their lenses?

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MartinM View Drop Down
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Post Options Post Options   Quote MartinM Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2010 at 10:49
Hi

I would be very interested in knowing if a lens, a G or ZA lens namely, will get a 1 year full warranty, if purchased in the US. I am very often in the US, while i had the Olympus gear, warranty was a no brainer, as Olmypus gives a 1 Year worldwide warranty on their products, no matter where purchased, as long as you have a copy of your invoice.

Just to give you an example
70-200G SSM in Switzerland comes with a 3 Years warranty for 2400 USD.
70-200G SSM in US comes with a 1 Year warranty for 1600 USD.

Even if i have to add the custome taxes for import from the US (7.6%) i have still the price benefit.

Cheers
Martin

Sony A7S | A7 II | FE 16-35Z OSS | FE 24-70Z OSS | FE 70-200G OSS | Sony 70-400G2 SSM | Sony 50/2.8 Macro | Minolta AF 135/2.8 | EF 100L IS Macro | Metabones Mark IV | LA-EA4 | Metz 52 AF-1
 



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digitalking View Drop Down
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Post Options Post Options   Quote digitalking Quote  Post ReplyReply Direct Link To This Post Posted: 21 September 2010 at 03:56
Hi,

They used to do international warranty for all their items include lens. However, in October they will change to warranty for US, warranty for Europe and warranty for Asia for separate region.

Best Regards
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Fuzzphoto View Drop Down
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Post Options Post Options   Quote Fuzzphoto Quote  Post ReplyReply Direct Link To This Post Posted: 21 September 2010 at 07:45
That is incredibly bad news for travelling photographers. I know it's meant as a control measure over grey import, but come on....
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digitalking View Drop Down
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Post Options Post Options   Quote digitalking Quote  Post ReplyReply Direct Link To This Post Posted: 22 September 2010 at 06:02
Completely agree with Fuzzphoto. They should over an international warranty option for extra cost but they seem to rule out this option completely.
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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 22 September 2010 at 08:40
A very short-sighted move by Sony IMHO. No professional will use kit they can't get serviced 'on the job'.

One day, maybe one day, Sony will stop behaving like a Walkman and TV company and recognise that the photography market is somewhat different.
Away until August 2014 at the earliest.
My son's website http://www.stephenbrooksphotography.com
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digitalking View Drop Down
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Post Options Post Options   Quote digitalking Quote  Post ReplyReply Direct Link To This Post Posted: 30 September 2010 at 18:36

Photography is definitely a different market with more upgrades can be done. Unlike walkman and TV companies. I heard they are beating grey import on eBay too and authorized eBay to cancel sellers' listings. Anyone heard similar things?
 



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skyg View Drop Down
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Post Options Post Options   Quote skyg Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2011 at 02:56
On a lens the warranty question is a moot subject. Buying a lens is like buying any other piece of electronics. When you take it out of the box it either works or dose not.   How many have had repair issues with lenses. Ill bet very, very few. IN fact one has just to look on ebay to see how many 10-20 year old lens are in mint shape. Generally, lens reliability is superb regardless of make.

So, I would not concern myself with this especially if you get to shoot a few photos as a "test drive". If its ok, ikt will work forever.

Cameras,and other mechanical objects are a different story. In these cases, i would be more concerned about warranty. Sony in Canada is about 25% more than USA but the offer a 100% two year warranty.
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tomhongkong View Drop Down
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Post Options Post Options   Quote tomhongkong Quote  Post ReplyReply Direct Link To This Post Posted: 14 February 2011 at 01:49
I am not in HK at the moment but will be back mid March. I intend to take my a700 in for a full clean (I am fed up of the marks on the mirror) and will find out the current situation from Sonystyle HK.

tom
a700, KM 5D, Nikon V1, Fuji X10 and a bunch of lenses
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Pirate View Drop Down
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Post Options Post Options   Quote Pirate Quote  Post ReplyReply Direct Link To This Post Posted: 30 December 2011 at 01:55
If all else fails, ask the retailer if they sell the Mack warranty as it's redeemable globally. See the Mackcam website for further information here.

Prices can be very cheap, especially if you order a lens or body from Onestop-Digital, though they don't hold much for the A-mount, but worth a look anyway. See here.
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ruff View Drop Down
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Post Options Post Options   Quote ruff Quote  Post ReplyReply Direct Link To This Post Posted: 29 June 2014 at 07:50
Technically No, they do not give you warranty if you buy from outside of your country.

Practically yes, it depends, in what circumstance.

I personally experienced this, I bought the 500mm F4 G in Tokyo and Laredo did take my calibration request (after complaining that I purchased such an expensive item and all my Canon stuffs got global warranty even a small cheaper item), however they did not know what to do with this lens, and they messed with my hood and original request could not be done, after many crazy calls, this case was escalated to executive level customer relation, and they agreed to ship this lens back to Japan for service.
A580, A7sii, FE ZA 24-70 4.0, 16-35 ZA, MinO 50 2.8 Macro, 135 1.8 ZA, FE G 35 1.4 G, MinO 85 1.4 G D, 500 F4 G, 70-200 G2 | Sigma 50 1.4 Art, SEL24 1.8Z.
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Post Options Post Options   Quote Pirate Quote  Post ReplyReply Direct Link To This Post Posted: 12 April 2015 at 01:27
Ahoy!

If you want an international warranty, you should be able to buy a MACK warranty for a new item which must be registered within 2 months of purchase. Onestop-Digital (OSD) offer the MACK warranty. For example,if you bought a Tamron 272ES Macro lens, it would cost GBP £12.00 for 7 years cover.

It may be an idea to contact MACK via their website and enquire about buying a policy from them directly unless they say you have to buy cover from your nearest retailer, but it'll cost nothing to ask.
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analytical View Drop Down
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Post Options Post Options   Quote analytical Quote  Post ReplyReply Direct Link To This Post Posted: 12 April 2015 at 02:26
US and Canada even have separate warranties, and this is not new. A Canadian dealer I bought a lens from said if an issue ever arose, I could ship the lens back to them, and they will get a warranty repair done in Canada, then ship it back to me. US dealers would probably do the reverse. But US - Europe is more shipping and possibly runs into customs issues, if there is no applicable exemption for shipping personal property. But since you travel to US, you could claim a US warranty repair in person.

Differing consumer protection laws in each country is certainly a good reason for Sony to want to keep warranty issues within borders. But I suspect that Sony dealers in Europe also push Sony hard to have a separate warranty policy. With European import tariffs much higher than many other places, having a worldwide warranty would be one more incentive for consumers who could do so to buy Sony products elsewhere for a lower price.
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eccl View Drop Down
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Post Options Post Options   Quote eccl Quote  Post ReplyReply Direct Link To This Post Posted: 13 April 2015 at 03:08
I am in Canada. I bought a Sony Zeiss FE lens in March and inside the box, there is a Sony European Guarantee Information Document, it said

"Dear Customer,
Thank you for having purchased this Sony product. The Sony European Guarantee applies to your product. You may obtain a copy of the Sony European Guarantee from the dealer where you purchased your product, by downloading it from country specific Sony website or by contacting Sony Customer Information Centre, as detailed in this document.
Please retain your sales receipt."

Please see the exact document in the link below:

Sony European Guarantee PDF

So it appears Zeiss FE lens purchased in Canada also include guarantee for Europe. I believe this is item specific since I couldn't find the European guarantee document inside my Sony Alpha/NEX camera boxes.

I also bought a new non-Zeiss Sony lens in Tokyo (Yodobashi) last Oct. I asked about international guarantee but was told it only comes with guarantee in Japan.

16/2.8 24/2.8 28/2 28/2.8 35/2 50/1.4 50/1.7 50/2.8 85/1.4 100/2 100/2.8 180/3.5 200/2.8 300/4 400/5.6 500/7.2 500/8

Zoom, TC and other lenses too numerous to list!
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IanL View Drop Down
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Post Options Post Options   Quote IanL Quote  Post ReplyReply Direct Link To This Post Posted: 13 April 2015 at 12:12
I think they sometimes make a packing error - I bought a lens with rebate in UK and there was no European Guarantee in the box, which caused quite a delay when I applied for the applicable rebate from Sony - but they paid in the end, so they know mistakes occur.
Ian
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