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Does SONY give international warranty on their lenses?

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analytical View Drop Down
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Posts: 3069 		Post Options Post Options   Quote analytical Quote  Post ReplyReply Direct Link To This Post Posted: 13 April 2015 at 18:19
Originally posted by eccl eccl wrote:

/pdf/eguarantee_info.pdf]Sony European Guarantee PDF[/URL]
So it appears Zeiss FE lens purchased in Canada also include guarantee for Europe.
An alternative explanation would be that this lens is a gray market import. The Sony warranty might be good only in Europe.
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Xmilehigh View Drop Down
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Posts: 254 		Post Options Post Options   Quote Xmilehigh Quote  Post ReplyReply Direct Link To This Post Posted: 13 April 2015 at 18:31
Hi,

A few years back I purchased a 70-300 G in the USA, said lens had to be repaired due to a squeak when focusing after about 10 or 11 months. Sony repaired the lens under warranty in their U.K repair center with no fuss at all.

Shame that appears to be changing

Edited by Xmilehigh - 13 April 2015 at 18:34
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addy landzaat View Drop Down
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Posts: 9584 		Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 13 April 2015 at 20:02
I don't know what you consider "a few years back" but the post mentioning the change in policy was from 2010.
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eccl View Drop Down
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Posts: 757 		Post Options Post Options   Quote eccl Quote  Post ReplyReply Direct Link To This Post Posted: 19 April 2015 at 14:39
Originally posted by analytical analytical wrote:

Originally posted by eccl eccl wrote:

/pdf/eguarantee_info.pdf]Sony European Guarantee PDF[/URL]
So it appears Zeiss FE lens purchased in Canada also include guarantee for Europe.
An alternative explanation would be that this lens is a gray market import. The Sony warranty might be good only in Europe.

I bought the lens from a retail store (Sony Authorized dealer) and inside the box, it has both the Canadian warranty card as well as the European warranty card. It is not a gray market import.
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Blutengelnouta View Drop Down
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Posts: 286 		Post Options Post Options   Quote Blutengelnouta Quote  Post ReplyReply Direct Link To This Post Posted: 22 May 2015 at 13:28
Bought a LA-E4 today and the warranty card specifically says that its only valid in Japan, about what one can expect from Sony these days with their special Japanese firmware and what not on the cameras.

I wonder if its still possible to get an international warranty if one asks at one of their stores. Osaka is 30 minutes away by train but I'm quite busy before going home to the mother country and wonder if its even worth to consider.

Creds to Tamron for giving out international warranties as soon as one emails them.
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revdocjim View Drop Down
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Posts: 8608 		Post Options Post Options   Quote revdocjim Quote  Post ReplyReply Direct Link To This Post Posted: 22 May 2015 at 14:32
Sony does offer their export models for tourists but only at larger stores. Prices tend to be a bit higher but the benefit is international warranty and menu language options for cameras.
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Pirate View Drop Down
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Posts: 5742 		Post Options Post Options   Quote Pirate Quote  Post ReplyReply Direct Link To This Post Posted: 04 June 2015 at 19:07
Originally posted by kris kris wrote:

Hi everybody,

I’m going to US for a few weeks and I’m planning to buy Carl Zeiss 16-80/3.5-4.5 lens there. It’s going to be 30% cheaper than a regular price in Poland so it seems to be a good idea. Although I’m a little bit afraid that a sample I’ll get can have some defects that I will not be able to find out before coming back. That’s the reason I would like to know if I buy a lens there I can have it fixed/replaced for free in Poland (in other words, is US warranty also valid in Europe)?
Thanks for answer.

Kris


Ahoy Kris!

Did you contact your regional Sony agent and ask them? It would've been quicker and the reply would be from the horses mouth thereby no second guessing. Seems like the logical thing to do
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AutumnRose View Drop Down
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Posts: 1043 		Post Options Post Options   Quote AutumnRose Quote  Post ReplyReply Direct Link To This Post Posted: 05 June 2015 at 04:09
Pirate,
You know he asked the question in 2007 and hasn't logged in to the forum since 2011. I don't think you'll get an answer.
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