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Blame View Drop Down
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Post Options Post Options   Quote Blame Quote  Post ReplyReply Direct Link To This Post Posted: 19 December 2013 at 13:39
Good advice all.

As a seller I believe in careful description (specific statements on lens coatings, snappy aperture, cosmetic condition ect), careful choice of end time (weekdays 7-9pm), and international postage offered (with a slight markup to cover the occasional return risk).

Occasionally I get it wrong and have to offer a partial refund, full refund on return or in the worst case just full refund.

However there is also the customer trying it on. I got a sale halfway across the world for 3 lenses. I gave a postage discount. The customer got them and must have spent hours looking for the tiniest defect (like specs of dust or stuff already described in the ad). He demanded a partial refund of about 2/3 or I should give him a full refund + his postage (my charge less the discount) BEFORE he returned the lenses. Lol. That would have left me even worse off, even if the lenses actually came back. Clever trick huh? I offered him his money back on return and no return postage and pointed him to the Ebay rules. Not a penny discount. He was really disgruntled to discover he had wasted all that time for no profit and did no good to my feedback.
A900, Min 24-105, 35-105, Samyang 14/2.8, 35/1.4, Sig 70/2.8 Macro, ISCO Ultra 125/2, Tam 180/3.5 Macro, Sig 400/5.6 TeleMacro
 



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Mortal View Drop Down
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Post Options Post Options   Quote Mortal Quote  Post ReplyReply Direct Link To This Post Posted: 25 January 2014 at 09:44
Sigma 28-70 f2.8 old version. For 35Euro

Can somebody tell me how to clean that sticky sigma colour on lens



Sorry please delete post. i've put it on wrong place i was looking for grat deal post

And thank you for quick answer regarding cleaning

Edited by Mortal - 25 January 2014 at 10:20
A77 & Bcans - 28, 50, 28-85, 35-70, 28-135, 35-105, 100-200, 70-210, 70-300

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kerrath View Drop Down
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Post Options Post Options   Quote kerrath Quote  Post ReplyReply Direct Link To This Post Posted: 25 January 2014 at 10:13
Originally posted by Mortal Mortal wrote:

Sigma 28-70 f2.8 old version. For 35Euro

Can somebody tell me how to clean that sticky sigma colour on lens

Assuming you mean the paint, not the yellowish cast to sigma lenses...
Rubbing alcohol and a piece of cloth works somewhat. To really get it all off, you can use acetone/nail polish remover. But then you lose the markings printed on the lens. My favorite way is to get a can of matte clearcoat, mask off the important parts of the lens and paint over the sticky paint. I've done this on 3 lenses now, and after keeping one for a year, it's given me no problems.
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CuriousOne View Drop Down
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Post Options Post Options   Quote CuriousOne Quote  Post ReplyReply Direct Link To This Post Posted: 29 June 2014 at 20:35
Hello,

I have a question regarding the ebay purchases, if you don't mind.

Recently I won an ebay auction for "maxxum 7000 body with 100mm zoom lens". As items often get screwed during postage, I generally ask seller to send me the photos of actual item before I pay and they ship. So did this seller, but on pictures I can clearly see that lens is 35-70/4, not 100mm as advertised. I know that 35-70/4 is a great lens and so on, but I already have it, so see no reason to get another one.

What should I do?

pay the seller and then file the claim "wrong item received", with long sending items back, etc etc. Or, not to pay at all and inform ebay about wrongly listed item?
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stiuskr View Drop Down
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Post Options Post Options   Quote stiuskr Quote  Post ReplyReply Direct Link To This Post Posted: 29 June 2014 at 20:43
The description of a 100mm zoom lens should have prompted a question before the bid. But it is wrongly listed so that would be the route to take IMO.
Rob Suits Jr.
a99M2 a99 a77 a700 KM7D|Min24/2.8 Min35/2 So50/1.4 So50/2.8 Min85/1.4G Tam90/2.8 Tam180/3.5|Tam17-50 CZ24-70G2 KM28-75D So70-200G1 So70-300G So70-400G1| SonyF60 AD200R2
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CuriousOne View Drop Down
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Post Options Post Options   Quote CuriousOne Quote  Post ReplyReply Direct Link To This Post Posted: 29 June 2014 at 21:02
So I pay and then open dispute, or I should not pay at all?
 



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5thElefant View Drop Down
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Post Options Post Options   Quote 5thElefant Quote  Post ReplyReply Direct Link To This Post Posted: 29 June 2014 at 21:24
Don't pay, tell the seller why.
Simon α900|A7|RX10|DXO
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sybersitizen View Drop Down
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Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 30 June 2014 at 00:34
Look for an option to cancel the sale and follow the instructions. If the seller acknowledges that he made the error in the listing, you and he can both agree to completely cancel the sale. That will resolve things quickly and nobody gets penalized.
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CuriousOne View Drop Down
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Post Options Post Options   Quote CuriousOne Quote  Post ReplyReply Direct Link To This Post Posted: 30 June 2014 at 05:49
Hahah, situation is getting interesting.

While we were discussing the issue here, he might be browsing this forum, so item was already sent to me (I haven't complained to him), so if I don't pay, he'll open "item not paid" case :D
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sybersitizen View Drop Down
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Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 30 June 2014 at 06:32
Originally posted by CuriousOne CuriousOne wrote:

Hahah, situation is getting interesting.

While we were discussing the issue here, he might be browsing this forum, so item was already sent to me (I haven't complained to him), so if I don't pay, he'll open "item not paid" case :D

Do I understand that you have not paid yet, but he says he already sent the item? If so, that is unheard-of and is a strong signal of something fishy happening. How is his feedback?
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CuriousOne View Drop Down
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Post Options Post Options   Quote CuriousOne Quote  Post ReplyReply Direct Link To This Post Posted: 30 June 2014 at 07:12
Yes, I haven't paid, and he already sent the item, tracking code is provided and when checked online it says: |The shipment information has been received by US Postal Service.

He has 100% positive feedback, more than 600 items sold.
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sybersitizen View Drop Down
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Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 30 June 2014 at 07:30
Originally posted by CuriousOne CuriousOne wrote:

Yes, I haven't paid, and he already sent the item, tracking code is provided and when checked online it says: |The shipment information has been received by US Postal Service.

Very, very strange for someone to ship before payment is confirmed. BTW, that status message doesn't mean the USPS has actually received a package yet.

He has 100% positive feedback, more than 600 items sold.

Then I don't understand this weird situation... but if you pay for an item and do not receive what was described, you can later open a case with eBay, and you will almost certainly win and get your money back.
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CuriousOne View Drop Down
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Post Options Post Options   Quote CuriousOne Quote  Post ReplyReply Direct Link To This Post Posted: 30 June 2014 at 09:26
Yes, but I also will have to send goods back, right?
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thornburg View Drop Down
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Post Options Post Options   Quote thornburg Quote  Post ReplyReply Direct Link To This Post Posted: 30 June 2014 at 14:39
Originally posted by CuriousOne CuriousOne wrote:

Yes, but I also will have to send goods back, right?


Probably.

But on a "not as described" case, if you fight for it, they'll pay the return shipping. It might take a while though.

I had a situation once where I bought a Fuji S2 Pro (known to have a high sensor failure rate) that was sold as working, but arrived with the failed sensor. I wanted to keep the lens that came with it and get a partial refund, but the seller insisted I return the whole thing, and then fought paying the return shipping.

The case took so long that I ended up trading the lens for a Nikon D100 (I needed a Nikon body, that's why I bought the thing in the first place), and a few days later eBay found in my favor, but I was still going to have to return it (the seller would have paid the return shipping), so I ended up closing the case and leaving negative feedback. I sold the broken S2 (clearly marked as broken), and I think I got $25 for it. It's one of the few times I've lost money on an eBay transaction. If I had been more patient, I wouldn't have. But it was also a big hassle.

I think they resolve cases faster now. I recently had another escalated case, and it went much faster, although the total dollar amount was much lower.

Oh, and make sure you pay by PayPal, so that you're covered by buyer protection.
Sony a3000, a6000, a57, a99 - Sony E 16-50, 28/2 | Vivitar 13, 85 | Minolta 24, 28-105, 35-105, 50/1.7, 75-300 | Tokina 28-70/2.6-2.8 | Sigma 70/2.8 Macro | Tamron 70-200/2.8 | Celestron 1000/11
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