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IMPORTANT; First frame black issue

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bill_bly_ca View Drop Down
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Post Options Post Options   Quote bill_bly_ca Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 19:10
There is the 5D/7D bone yard at the top of the a100/5D/7D section.

Put it up for sale or trade for anyone who needs parts..

a850/a99/a7/grips, and all the other stuff
 



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shopgrrrl View Drop Down
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Post Options Post Options   Quote shopgrrrl Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 19:02
Wow, I am so overwhelmed reading this thread. I've had my 5D for just over 5 years, and I've probably had intermittent problems with FFB for at least three. Unfortunately I wrongly assumed it was a bug with my camera. Since it never caused me a major issue, I didn't think to investigate it further.

Now my 5D has died. Sometimes if I put a fresh battery in, it flicks to life momentarily, then dies again. After reading a good portion of this thread, I contacted Precision Camera and was quoted $250 to have the camera repaired. They confirmed that the repair is no longer done for free.

I am so disheartened, I wish I had acted sooner. Does anyone have any suggestions on how to proceed?
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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 11 February 2011 at 19:23
I'd ring them Alan and ask to speak to Jessica or Yvonne (to at least ask them to respond to the letter).
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alanfrombangor View Drop Down
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Post Options Post Options   Quote alanfrombangor Quote  Post ReplyReply Direct Link To This Post Posted: 11 February 2011 at 14:56
Two weeks since I posted my letter to Johnson's, no response so far. Their customer service is non-existent.
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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 20:29
Dryce, the parcel post was rubbish in the lead-up to Christmas. Add to that a probable closure for a couple of weeks (most businesses simply shut down due to the way that Christmas and New Year holidays fell) and the delay wasn't overly long if they had any kind of backlog.

Good luck Alan, keep us posted.
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Dryce View Drop Down
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Post Options Post Options   Quote Dryce Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 16:44
Originally posted by alanfrombangor alanfrombangor wrote:

I posted my 7D to Johnson's in mid December and eventually received a "repair estimate" from them dated 19th Jan which stated:


Was it damaged/contaminated en-route - it looks like it took a long time to get to them and be processed.
 



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alanfrombangor View Drop Down
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Post Options Post Options   Quote alanfrombangor Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 16:17
I did check, it's the same one.
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pdeley View Drop Down
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Post Options Post Options   Quote pdeley Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 15:23
double-check the serial number if you haven't already? it's always possible they might have mixed up yours with someone else's and returned the wrong one to you...
a450, a500, a65, a7, 700si & other 35 mm bodies, Sig 15-30, sam 30 2.8 macro, Pentax 40 2.8 pan, Sig 70 f2.8 macro, Vivi 90 f2.8 macro, Mino 100-400 apo, 300 f4, 500 f8, 600 f4
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alanfrombangor View Drop Down
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Post Options Post Options   Quote alanfrombangor Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 15:13
Thanks Nigel, I composed a letter last night setting out the full story and posted it addressed to the manager. I find that printed letters are generally more effective than emails where complaints are concerned. I also quoted anonymously this from upthread...

Originally posted by mikethelaserman mikethelaserman wrote:

My experience with JPSS was that they were quick (5 days), but had left something disconnected in the camera so the buttons on the back didn't work. They collected the camera for free the next day and it came back fully functional 4 days later. So... give it a thorough workout as soon as you get it back!

which sounds remarkably similar to my experience apart from the speed. None of the dial's function work (PASM, single/multi/2sec etc).
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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 10:16
I would contat them striaght awy and state clearly that the camera was functioning apart from FFB with your expectation that they will fix any damage caused by their actions. I am very surprised at this as JPSS have been very good over the past few years.
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alanfrombangor View Drop Down
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Post Options Post Options   Quote alanfrombangor Quote  Post ReplyReply Direct Link To This Post Posted: 25 January 2011 at 19:02
I posted my 7D to Johnson's in mid December and eventually received a "repair estimate" from them dated 19th Jan which stated:

"Due to further inspection found evidence of moisture damage. Replace I/O flex assy, check and test" for which they quoted L120 + VAT. I replied that the only problem it had ever given me was the ffb and could they send it back with it fixed, as I wouldn't consider spending that much on such an old camera. Two days later the camera arrived, with "return unrepaired" on the delivery sheet, and stuck on manual mode as the dial turns but doesn't alter any settings. The only time it's been wet was when I got caught in a sudden heavy downpour a couple of years ago and the camera got wet as I was rushing to pack it.

So I'm not impressed with them.

Edited by alanfrombangor - 25 January 2011 at 20:40
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Pirate View Drop Down
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Post Options Post Options   Quote Pirate Quote  Post ReplyReply Direct Link To This Post Posted: 05 January 2011 at 14:15
Ahoy!

I've just sent a message to Johnson's regarding the FFB issue, and this the their reply verbatim:

Dear Sir,

In response to your email:- yes we are still carrying out repairs of the Minolta 7D first frame blank problem, but this repair is no longer covered under the SONY call back warranty. The cost of the repair would be the standard charge fee of £120+VAT.

If you wish to send the camera to us for repair, send it for the attention of the service department along with a covering letter stating the fault to the address below and we will carry out the repair for you.

Many Thanks

Damian Cooke
Service Technician

Johnsons Photopia
Hempstalls Lane
Newcastle-under-Lyme
Staffordshire
ST5 0SW

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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 04 November 2010 at 22:23
Originally posted by Station53 Station53 wrote:

My 7D has this same problem and is not fixable.


FFB IS fixable (if that is the problem you have)- it is just that some country's distributors have stopped or are reluctant to offer the free fix.

Other Canadian members have shipped their cameras to the US to take advantage of the free fix which most acknowledge will end on 31 December 2010.
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Station53 View Drop Down
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Post Options Post Options   Quote Station53 Quote  Post ReplyReply Direct Link To This Post Posted: 04 November 2010 at 21:01
Then wonder what camera is next.
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