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IMPORTANT; First frame black issue

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bill_bly_ca View Drop Down
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Post Options Post Options   Quote bill_bly_ca Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 19:58
Originally posted by shopgrrrl shopgrrrl wrote:


Is the total lock-up I'm experiencing known to be related to the FFB issue?


In its final stages yes.

a850/a99/a7/grips, and all the other stuff
 



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shopgrrrl View Drop Down
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Post Options Post Options   Quote shopgrrrl Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 20:02
Originally posted by sybersitizen sybersitizen wrote:


Whether it's the FFB problem or something else, I think the official repair cost will be the same flat rate. It's not a DIY project for the majority of people, so you would have to find someone who can service the camera even if you source all the necessary parts. And you can't make assumptions about how long it will continue to work correctly afterwards. (The same would be true buying a used 5D currently in good condition.) It might be time to consider a Sony DSLR - even a used one - since they have been statistically more reliable than the 5D/7D.


I think you make an excellent point, I was actually looking for a cheap 5D or 7D to use in the meantime as doing the research for a new camera altogether is a bit overwhelming right now. I purposely haven't followed things since I bought my 5D as I didn't want to always be dreaming of the next big thing. But I wouldn't want to be in the same boat 6 months or a year from now, so I guess a new camera is probably the best solution.

So, I'm angry with myself and with Sony right now (and Minolta too of course, R.I.P.), but should I let that influence my purchasing decision? Is it time to jump ship just because I missed out on a free repair, or would any of the major manufacturers act in the same way?
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blackworx View Drop Down
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Post Options Post Options   Quote blackworx Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2011 at 14:20
Just off the phone to Johnsons. Apparently they are no longer able to do any KM repairs at all because Sony have now pulled the entire KM spares catalogue.

Curse my procrastination; my 7D has been exhibiting FFB for at least a year and I've had numerous chances to send it off for the free repair. I'd even called Johnsons on two separate occasions to confirm the return process, but just never got round to seeing it through.

Now it seems I have the choice of either A) find somewhere that still has the parts (if Johnsons don't have them then I'm not holding out much hope) or B) bite the bullet, start saving up for a new body and keep my fingers crossed that the 7D doesn't deteriorate in that time.

I'm really going to miss my 7D when she (eventually) goes.
C&C always appreciated
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Post Options Post Options   Quote Conny1 Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2011 at 14:25
Originally posted by blackworx blackworx wrote:

(...) A) find somewhere that still has the parts (if Johnsons don't have them then I'm not holding out much hope)(...)


At least you can ship your D7D directly to Runtime/Germany.
They still have parts.
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Post Options Post Options   Quote blackworx Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2011 at 14:45
Originally posted by Conny1 Conny1 wrote:

Originally posted by blackworx blackworx wrote:

(...) A) find somewhere that still has the parts (if Johnsons don't have them then I'm not holding out much hope)(...)


At least you can ship your D7D directly to Runtime/Germany.
They still have parts.


Conny1 that is brilliant news, thank you for taking the time to reply and let me know about this.

Do you know of the contact details off-hand? Also do you know if they might be willing to send the parts to me here so that I could have Johnsons do the work?

Posting my beloved 7D abroad for repair is a bit daunting (not least because of the language barrier) but if it is the only way then so be it.
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Post Options Post Options   Quote Conny1 Quote  Post ReplyReply Direct Link To This Post Posted: 25 July 2011 at 17:09
Originally posted by blackworx blackworx wrote:

(...)
Do you know of the contact details off-hand? Also do you know if they might be willing to send the parts to me here so that I could have Johnsons do the work?

Posting my beloved 7D abroad for repair is a bit daunting (not least because of the language barrier) but if it is the only way then so be it.


Just a short note, I am in a hurry.
I donīt know yet, if they ship those parts only. I will give them a call tomorrow and let you know by pm. Anyway, at least you could send them your cam and I would deal with them, if you want me to do.
There is no language barrier, as the techs understand English, btw.
Contact address: repairinfo@runtimecontract.biz

Kind regards,
Rolf
 



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Post Options Post Options   Quote fpocztatemp Quote  Post ReplyReply Direct Link To This Post Posted: 05 October 2011 at 21:08
Solution/fix for the first blank/black frame:

1. Set camera speed for 30 seconds or so
2. Press shutter-release button
3. Shake the camera vigorously, turn it upside-down and keep shaking.



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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 05 October 2011 at 22:33
Firstly welcome to Dyxum.

Sadly, as first frame black is caused by the failure of a component manufactured to poor tolerences although this 'cure'may have worked for you it is not a general solution to the problem.

If you have FFB though, it's worth trying as you'll lose nothing, but be careful in the 'vigourous' shaking as it may affect the anti-shake mechanism which, if it breaks, renders a 5 or 7D a bit of a write-off due to the cost of replacing it.
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Post Options Post Options   Quote fpocztatemp Quote  Post ReplyReply Direct Link To This Post Posted: 06 October 2011 at 04:27
[[but be careful in the 'vigorous' shaking as it may affect the anti-shake mechanism which, if it breaks, renders a 5 or 7D a bit of a write-off due to the cost of replacing it. ]]

Good point, but my camera was freezing every single time I turned it on, so I was desperate and I had little to lose.

A few shakes and miraculously, it works again. I don't know, but maybe, upside-down (or side) shake is the key (not 'vigorous').

Edited by fpocztatemp - 06 October 2011 at 04:31
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blackworx View Drop Down
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Post Options Post Options   Quote blackworx Quote  Post ReplyReply Direct Link To This Post Posted: 07 October 2011 at 09:42
I always find that the more frequently I use my 7D, the less frequently I get FFB. i.e. If I use it every day it basically never happens. If there is a longer period when it is not being used, then I'll get FFB. This makes sense given the nature of the design flaw which causes it.

Anyway it's fairly academic for me now as I have finally gotten off my butt and sent mine to be fixed.
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Post Options Post Options   Quote Conny1 Quote  Post ReplyReply Direct Link To This Post Posted: 07 October 2011 at 09:50
Originally posted by blackworx blackworx wrote:

(...)

Anyway it's fairly academic for me now as I have finally gotten off my butt and sent mine to be fixed.


Is the cam back in UK already?
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Post Options Post Options   Quote blackworx Quote  Post ReplyReply Direct Link To This Post Posted: 07 October 2011 at 10:15
Hi Rolf,

Not yet - I have just heard today from Mr. Sen who has sent me the repair quote. Fingers crossed I will have it back very soon!
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Post Options Post Options   Quote Rincewind Quote  Post ReplyReply Direct Link To This Post Posted: 26 October 2012 at 11:29
I debated posting a new thread on the following question, but since this FBF posting is already here, perhaps this is the place for it.

My personal experience and opinions I have read over the years, suggest that 7D FBF occurs progressively, usually beginning with a single occasional black frame followed by normal operation after restart, then worsening over time.

I recently bought another 7D with a control dial issue, it was claimed to be working fine in manual mode, but on delivery it had total FBF failure, ie all frames are black frames.

My question is: has anyone experienced a sudden complete FBF failure occurring without any preceding warning?

I don't want to assume I was sold an intentional lemon, based on only my own experience of FBF.

Can anyone comment on total sudden failure?
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 26 October 2012 at 13:07
Happy to comment.

My 'primary' 7D had a progressive failure and had the charge cam assembly (CCA)replaced no fewer than three times under warranty.

My 'second' 7D had an instant and total FBF failure which was fixed when the parts were available (it can still be fixed by Runtime in Bremen).

It's a poor piece of design (actually poor manufacturing) but if the CCA fails then you won't even get the occasional image.
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