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IMPORTANT; First frame black issue

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Hobgoblin View Drop Down
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Post Options Post Options   Quote Hobgoblin Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2007 at 14:48
Originally posted by Barsebaeck Barsebaeck wrote:



For all you EU-citizens that is under "EU comsumesright laws", be hardheaded against KM/Sony.. It did pay off for me.
Two weeks of e-mailing back and forth.. and they finally realized that I was not going to give up.. And of course, some threats that I would drag the whole thing to the cunsumersrights organization if they continued to stick their heads in the sand..


That's the way to do it!!
 



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Post Options Post Options   Quote Ouscazz Photo Quote  Post ReplyReply Direct Link To This Post Posted: 12 January 2007 at 16:32
Originally posted by Hobgoblin Hobgoblin wrote:

That's the way to do it!!


Betcha!

I'm into sales myself and I've learned from my customers.. The hard way.. ;o)

Seriously.. KM/Sony will - without hesitation - take every chance not to spend money on you..
But if there are laws to protect you as a customer, KM/Sony is way out of line if they reject to repair cameras (or whatever stuff sold) that suffers from design flaws.. You just need to know your rights...

Just go for it!
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Zack View Drop Down
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Post Options Post Options   Quote Zack Quote  Post ReplyReply Direct Link To This Post Posted: 15 January 2007 at 03:04
Will this problem cause any damage to the camera if it is not repaired?
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Patrik 5D View Drop Down
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Post Options Post Options   Quote Patrik 5D Quote  Post ReplyReply Direct Link To This Post Posted: 15 January 2007 at 18:35
I'm wondering that to since my 5D have gotten the problem for the secound time. It's still under warrenty but since the problem doesn't occur very often this time I haven't decided if its worth it to send it back in the mail to have it repaired again...
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Post Options Post Options   Quote kiklop Quote  Post ReplyReply Direct Link To This Post Posted: 15 January 2007 at 19:21
Originally posted by Zack Zack wrote:

Will this problem cause any damage to the camera if it is not repaired?

Hard to tell IMHO; i have one 7D with this problem but isn't getting any worse; it happens from time to time for almost a year now.
On the other hand, my second 7D has started exhibiting this problem suddenly and in about 2 months i wasn't in position to use the camera at all.
Not to mention that there are many 7D about 2 years old that did not exhibit the problem.
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Post Options Post Options   Quote digitalshooter Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2007 at 13:39
Zack dont think so. You will probably go until total failure, which could be a long time or next shot. Sorry.

Patrik 5D, in the US I was told by the Regional Sony Customer Service that parts are becoming fewer and fewer.

Its a hard call because I called after sending my 7D in and they simply told me: "If you are not pleased with what we did, we will buy your camera back."

My camera has 4 years of original KM warranty on it, so I plan to make it last until a new announcement hopefully soon.

BTW I firmly believe that once a new camera is announced to either replace the 7D or 5D, that parts will cease to be available. Just my opinion.

 



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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2007 at 13:47
Guess we're a little luckier with consumer protection laws in Europe (is Ralph Nader still campaigning for consumers in the US?)

Parts have to be available for (I think it is) seven years from the date of last general(retail)supply.

So Sony, unless they make VERY generous buy-back/upgrade offers have this 'problem' until 2013 at the earliest.
I've been away!
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digitalshooter View Drop Down
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Post Options Post Options   Quote digitalshooter Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2007 at 14:36
Originally posted by nigelbrooks nigelbrooks wrote:

Guess we're a little luckier with consumer protection laws in Europe (is Ralph Nader still campaigning for consumers in the US?)

Parts have to be available for (I think it is) seven years from the date of last general(retail)supply.

So Sony, unless they make VERY generous buy-back/upgrade offers have this 'problem' until 2013 at the earliest.



Ralph Nader, wow blast from the past! I think he is still actively trying to get the Ford Pinto taken off of the US streets!

I hope you are right and they are hoarding the parts for you guys, but according again to what I was told by Sony, they believe a camera life is 7 years. Also they are not having any parts made so when current supplies go, they are gone.

I realize you guys have better laws, maybe after they totally cut us off here, ship the parts to you guys, then they will become available as after market parts to all.

Doubt it though, unfortunately if KM had not of been acquired, we probably would not be in this boat!

Thanks and good luck!

Edited by digitalshooter - 26 January 2007 at 14:39
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Post Options Post Options   Quote ewsnc Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2007 at 19:10
I wonder if this first black frame issue has anything to do with the way the carmera is stored. Laying camera flat on its base or pointing lens downward will surely exert different gravity stress to the problemic part. Maybe we should poll.
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digitalshooter View Drop Down
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Post Options Post Options   Quote digitalshooter Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2007 at 19:25
This issue is described with proper repair in the repair manual from KM.

Its a bad piece.

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Turerkan View Drop Down
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Post Options Post Options   Quote Turerkan Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2007 at 19:32
Originally posted by ewsnc ewsnc wrote:

I wonder if this first black frame issue has anything to do with the way the carmera is stored. Laying camera flat on its base or pointing lens downward will surely exert different gravity stress to the problemic part. Maybe we should poll.


24000 clicks, no problems, when stored lens mostly points upwards.
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Post Options Post Options   Quote goodwrench Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2007 at 07:55
from dp review

Translation



This is brand new as it is dated 02/02/07

Garth



Edited by Kiklop - 02 February 2007 at 12:18
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Pekka L View Drop Down
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Post Options Post Options   Quote Pekka L Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2007 at 07:59
Just saw this in dpreview:
Link
Link to announcement in japanese:
Announcement

Edit: Sorry, another thread appeared while I was writing. Please use it.

Edited by Pekka L - 02 February 2007 at 08:00
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Post Options Post Options   Quote TheBeej Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2007 at 08:12
Wow.

Edited by TheBeej - 02 February 2007 at 08:20
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