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IMPORTANT; First frame black issue

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alanfrombangor View Drop Down
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Post Options Post Options   Quote alanfrombangor Quote  Post ReplyReply Direct Link To This Post Posted: 25 January 2011 at 19:02
I posted my 7D to Johnson's in mid December and eventually received a "repair estimate" from them dated 19th Jan which stated:

"Due to further inspection found evidence of moisture damage. Replace I/O flex assy, check and test" for which they quoted L120 + VAT. I replied that the only problem it had ever given me was the ffb and could they send it back with it fixed, as I wouldn't consider spending that much on such an old camera. Two days later the camera arrived, with "return unrepaired" on the delivery sheet, and stuck on manual mode as the dial turns but doesn't alter any settings. The only time it's been wet was when I got caught in a sudden heavy downpour a couple of years ago and the camera got wet as I was rushing to pack it.

So I'm not impressed with them.

Edited by alanfrombangor - 25 January 2011 at 20:40
 



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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 10:16
I would contat them striaght awy and state clearly that the camera was functioning apart from FFB with your expectation that they will fix any damage caused by their actions. I am very surprised at this as JPSS have been very good over the past few years.
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alanfrombangor View Drop Down
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Post Options Post Options   Quote alanfrombangor Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 15:13
Thanks Nigel, I composed a letter last night setting out the full story and posted it addressed to the manager. I find that printed letters are generally more effective than emails where complaints are concerned. I also quoted anonymously this from upthread...

Originally posted by mikethelaserman mikethelaserman wrote:

My experience with JPSS was that they were quick (5 days), but had left something disconnected in the camera so the buttons on the back didn't work. They collected the camera for free the next day and it came back fully functional 4 days later. So... give it a thorough workout as soon as you get it back!

which sounds remarkably similar to my experience apart from the speed. None of the dial's function work (PASM, single/multi/2sec etc).
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pdeley View Drop Down
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Post Options Post Options   Quote pdeley Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 15:23
double-check the serial number if you haven't already? it's always possible they might have mixed up yours with someone else's and returned the wrong one to you...
a450, a500, a65, a7, 700si & other 35 mm bodies, Sig 15-30, sam 30 2.8 macro, Pentax 40 2.8 pan, Sig 70 f2.8 macro, Vivi 90 f2.8 macro, Mino 100-400 apo, 300 f4, 500 f8, 600 f4
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alanfrombangor View Drop Down
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Post Options Post Options   Quote alanfrombangor Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 16:17
I did check, it's the same one.
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Dryce View Drop Down
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Post Options Post Options   Quote Dryce Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 16:44
Originally posted by alanfrombangor alanfrombangor wrote:

I posted my 7D to Johnson's in mid December and eventually received a "repair estimate" from them dated 19th Jan which stated:


Was it damaged/contaminated en-route - it looks like it took a long time to get to them and be processed.
 



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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 26 January 2011 at 20:29
Dryce, the parcel post was rubbish in the lead-up to Christmas. Add to that a probable closure for a couple of weeks (most businesses simply shut down due to the way that Christmas and New Year holidays fell) and the delay wasn't overly long if they had any kind of backlog.

Good luck Alan, keep us posted.
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alanfrombangor View Drop Down
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Post Options Post Options   Quote alanfrombangor Quote  Post ReplyReply Direct Link To This Post Posted: 11 February 2011 at 14:56
Two weeks since I posted my letter to Johnson's, no response so far. Their customer service is non-existent.
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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 11 February 2011 at 19:23
I'd ring them Alan and ask to speak to Jessica or Yvonne (to at least ask them to respond to the letter).
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shopgrrrl View Drop Down
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Post Options Post Options   Quote shopgrrrl Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 19:02
Wow, I am so overwhelmed reading this thread. I've had my 5D for just over 5 years, and I've probably had intermittent problems with FFB for at least three. Unfortunately I wrongly assumed it was a bug with my camera. Since it never caused me a major issue, I didn't think to investigate it further.

Now my 5D has died. Sometimes if I put a fresh battery in, it flicks to life momentarily, then dies again. After reading a good portion of this thread, I contacted Precision Camera and was quoted $250 to have the camera repaired. They confirmed that the repair is no longer done for free.

I am so disheartened, I wish I had acted sooner. Does anyone have any suggestions on how to proceed?
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bill_bly_ca View Drop Down
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Post Options Post Options   Quote bill_bly_ca Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 19:10
There is the 5D/7D bone yard at the top of the a100/5D/7D section.

Put it up for sale or trade for anyone who needs parts..

a850/a99/a7/grips, and all the other stuff
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bill_bly_ca View Drop Down
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Post Options Post Options   Quote bill_bly_ca Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 19:13
Opps... My bad.. It not there..

It is actually here.. Bone Yard
a850/a99/a7/grips, and all the other stuff
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Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 19:54
Originally posted by shopgrrrl shopgrrrl wrote:

Now my 5D has died. Sometimes if I put a fresh battery in, it flicks to life momentarily, then dies again... I contacted Precision Camera and was quoted $250 to have the camera repaired... Does anyone have any suggestions on how to proceed?

Whether it's the FFB problem or something else, I think the official repair cost will be the same flat rate. It's not a DIY project for the majority of people, so you would have to find someone who can service the camera even if you source all the necessary parts. And you can't make assumptions about how long it will continue to work correctly afterwards. (The same would be true buying a used 5D currently in good condition.) It might be time to consider a Sony DSLR - even a used one - since they have been statistically more reliable than the 5D/7D.
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Post Options Post Options   Quote shopgrrrl Quote  Post ReplyReply Direct Link To This Post Posted: 10 March 2011 at 19:56
I am so angry right now. I just finished a chat with Sony, they confirmed that they are no longer supporting Minolta as of Jan 1.

http://ca.konicaminolta.com/support/repair/index.html

To miss the repair window by only a few weeks is so, SO frustrating. I just can't see spending $250 (or more?) on this camera.

Is the total lock-up I'm experiencing known to be related to the FFB issue? Just want to know how bad I should be feeling about not pursuing this sooner.

Sigh.
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