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Repairs in Australia

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happyjack View Drop Down
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Post Options Post Options   Quote happyjack Quote  Post ReplyReply Direct Link To This Post Topic: Repairs in Australia
    Posted: 11 September 2019 at 10:43
I did try a search but key words are maybe not right.
My tripod fell over with A77ii and 150-600 lens attached. lens appears to be Ok but the front mount on the camera is munted.
I would normally send to photoronics in NZ but have any Aussie members got any recommendations?
The last time i sent a lens to Digicam they wanted to replace the whole motor where Phototronic found it was only a $5 cable, so big ? on them.
Lucky I have the fold A77 although it does need a new LC, I'll have my new a7iii up and running next week when the batteries and LA-EA4 adapter arrive.

Edited by happyjack - 12 September 2019 at 01:05
7D turned A77,77M2,MIN 50/1.4,MIN100/2.8macro,Sig10-20,F4-5.6,SAL70-300G,18-250,CZ16-80,SAL70-200/2.8,75-300,24-80/2.8SAM, TAm 150-600G2

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Jozioau View Drop Down
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Joined: 13 May 2007
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Post Options Post Options   Quote Jozioau Quote  Post ReplyReply Direct Link To This Post Posted: 11 September 2019 at 11:31
Howard,
Having been a very happy client of Phototronics for quite a few years, I recently had to deal with a squeaky SSM focus in a SAL70200G. I emailed both Phototronics and Digicam describing the issue, and in the end they both said they could only diagnose it properly when the lens was delivered to them. So Digicam's courier pick-up service and moderate inspection fee deductible against any subsequent repair won out for me this time versus the cost of insured trackable delivery to NZ, and back.
Digicam ended up replacing the SSM which wasn't cheap but is fully warranted for 12 months.
Who knows whether Phototronics mightn't have simply given the squeak a burst of silicon spray and silenced it for a paltry amount??
Anyway, Digicam do seem to know what they are doing, have a body of good feedback from happy customers, are authorised Sony repairers, and provide that 12 month warranty.
"Your first 10,000 photographs are your worst" - Henri Cartier-Bresson
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ab012 View Drop Down
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Post Options Post Options   Quote ab012 Quote  Post ReplyReply Direct Link To This Post Posted: 11 September 2019 at 14:06
Jozioau - how much was the replacement for the SSM? I have a 70-200G SSM which seems like the SSM is stuffed also...
Bernard

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happyjack View Drop Down
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Joined: 10 April 2007
Country: Australia
Location: On The Road
Status: Offline
Posts: 3311
Post Options Post Options   Quote happyjack Quote  Post ReplyReply Direct Link To This Post Posted: 11 September 2019 at 14:39
I actually still have the quote!
Not only did they get the fault wrong, i have just notice they even got the lens mount wrong - FE and not Alpha.
Turkeys!

          Product Dslr lens     
               
          Model FE 4 70-200MM G OSS     
          Serial 1802982     
16/03/2016
Dismantle unit, remove circuit board and switch block to replace parts listed.
Clean unit and all accessible optics.
Clean exterior and test unit.
Otherwise unit appears in good condition

Part     Qty     Price     Total
USM MOTOR W/FPC     1     $441.00     $441.00
CALIBRATION, FULL     $255.00     $255.00

Parts Total:     $696.00          
Labour Total:     $344.00     
Freight:     $0.00          
Quote Total:     $1,040.00     


          
          




     
7D turned A77,77M2,MIN 50/1.4,MIN100/2.8macro,Sig10-20,F4-5.6,SAL70-300G,18-250,CZ16-80,SAL70-200/2.8,75-300,24-80/2.8SAM, TAm 150-600G2

My ZF
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Jozioau View Drop Down
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Joined: 13 May 2007
Country: Australia
Location: Melbourne
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Posts: 4861
Post Options Post Options   Quote Jozioau Quote  Post ReplyReply Direct Link To This Post Posted: 11 September 2019 at 14:43
The total cost was AU$772 comprising:
A brand new SSM unit from Sony $392
Labour $292
Calibration $88.
They dismantled the lens, removed the circuit board and switch block, replaced the SSM, cleaned the unit and optics, cleaned the exterior, calibrated and tested.
This included courier pick up and delivery Melbourne to Adelaide and back.

Not cheap, but warranted for 12 months, and the lens is now good as new.

P.S. just looked up the repairs done to the SSM motor on my Carl Zeiss 24-70mm f2.8 by Phototronics in NZ 6 years ago. They charged NZ$385 plus I had to pay for insured trackable airmail registered postage both ways. Since I didnít send the SAL70200G G to them I will never know if it might have been repairable rather than having to be replaced.

Edited by Jozioau - 11 September 2019 at 15:11
"Your first 10,000 photographs are your worst" - Henri Cartier-Bresson
My FlickrPro site
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ab012 View Drop Down
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Post Options Post Options   Quote ab012 Quote  Post ReplyReply Direct Link To This Post Posted: 12 September 2019 at 12:28
Thanks...!!!
Bernard

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