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Sony A350 "camera error"

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badgerbaitz View Drop Down
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Post Options Post Options   Quote badgerbaitz Quote  Post ReplyReply Direct Link To This Post Topic: Sony A350 "camera error"
    Posted: 23 April 2009 at 23:11
Firstly I would like to thank the host & owner of this very informative and well read website.

I am a A350 owner (4 months). A couple of days ago my camera froze up with "camera error", black font on white background. By switching the camera off & back on it would restart but this error kept popping up.

I just found it impossible to figure out if it was the shutter, software, lens or wot not. It would freeze up a fraction of a second after the shutter would close, followed with a small whirring sound from the AF.

I cleaned all contacts on all the lenses and the points on the camera itself. Tried many different flash cards but without any success.

So **&%$#% was boxed up and sent back to them (freepost & L20 Post Office fee)

I hope I am in a very small party of my own with this camera problem. But if I am not please could you point me towards a good link or add your thoughts. Alas I have found only one link with a similar problem but with no follow up by the originator. So for the sake of me and anyone else I will follow up this thread with an update of the camera.

I like and enjoy this camera very much. My one small gripe is that black font on white background. Goodbye night vision and hello Christmas tree.
 



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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 24 April 2009 at 09:28
Welcome to Dyxum and sorry to hear of the problem that you are having.

There certainly haven't been any wholesale reports of A350 problems.

Please do keep us posted.
I've been away!
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Mark L View Drop Down
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Post Options Post Options   Quote Mark L Quote  Post ReplyReply Direct Link To This Post Posted: 24 April 2009 at 11:58
The black font on white background is normal for an alert -- a common example is 'cover open' when you open the door to reveal the CF slot (at least that's the case with the A700).

My guess is that there's a fault with the anti-shake system -- that could well the whirring noise you hear.

But as the camera is only 4 months old they should repair it under warranty and hopefully you will have no further problems.

Welcome to our 'little' community (only 6000 members
). Hope to hear a positive result.
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badgerbaitz View Drop Down
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Post Options Post Options   Quote badgerbaitz Quote  Post ReplyReply Direct Link To This Post Posted: 29 April 2009 at 14:21
SITREP

After one week the camera has been received by Sony in Wales and is currently "Product received - repair in process" according to their support site.

I telephoned the repair station with my repair number 5 days after sending the package! They had not received it as of that time. So much for covering my back and paying that bit more for a little peace of mind.

I was verbally informed that I did not need to pay the surplus posting as Sony were liable for the posting to and from them! But according to the PDF they emailed me, this is not so! So be careful and call to make sure!

But apart from that, "Gavin", the Sony guy was polite and tried to help me as much as he could.
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badgerbaitz View Drop Down
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Post Options Post Options   Quote badgerbaitz Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2009 at 13:54
I received the camera back today. It is seems to be working perfectly.

Here is a copy of the receipt from Sony Tech support that was with the camera when delivered.


I called the Tech center in Wales yesterday, but was unable to sweet talk "Sony Sue" to putting me through to a engineer! But was advised that the entire shutter mechanism needed replacing.

So I am a little at a loss as to the cause of the problem.

Sony (K&M)Support in my eyes deserve three big cheers! Hip hip......

I will try to remember to log in occasionally to check for any PM's. But hopefully it was just one in a million.

If there is anyone (with gravitas) who wishes to make a stab at a cause, please do.

p.s The address and telephone number on the image is correct as of this moment in time. But, please follow the advice on the Sony support site and the information on the PDF's that they send you. It made my life a great deal easier.
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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 09 May 2009 at 15:32
Thanks for the update.

No idea of the cause, perhaps a manufacturing defect - pure speculation on my part.

Glad you have your camera back in good shape.

Happy Shooting!
I've been away!
 



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hibla View Drop Down
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Post Options Post Options   Quote hibla Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2010 at 18:10
Hi all,
I seem to have the same problem, which is how I find myself here. Inconveniently the message came up as I was shooting a gig! Makes me nervous about not having two bodies with me.
The mirror is up and the shutter curtain is closed. The camera will do nothing but show the black on white message "Camera error".
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addy landzaat View Drop Down
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2010 at 18:49
As with all electronic appliances: turn it off, take the battery out and wait some time. (the capacitors need to be cleared, so take your time, to be sure wait a day) Make sure your battery is full, put it into the camera, and turn the camera on. If this doesn't help, I guess, you've to send it in

Oh, and welcome to Dyxum hibla!
Why not follow me on Instagram? @Addy_101
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hibla View Drop Down
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Post Options Post Options   Quote hibla Quote  Post ReplyReply Direct Link To This Post Posted: 02 May 2010 at 21:08
Thank you for your remarkable quick response.
I have more or less come to terms with having to send the camera back to Sony for rebirth. It was in the off chance that someone had a beautiful instant solution and also to say that badgerbaitz was not alone with such a problem that persuaded me to write.
Looks like an interesting site.
I only bought the camera back in September so it is a bit early for it to have developed such a fault! I did use it a lot but….
Battery is out.
It is Bank holiday here so if it does not repair itself by Tuesday back to Sony it goes.
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hibla View Drop Down
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Post Options Post Options   Quote hibla Quote  Post ReplyReply Direct Link To This Post Posted: 24 May 2010 at 20:48
Update:
Camera came back!
It was received by Sony in Pencoed on 5th May.
Dispatched back to me on 19th.
the fault was described as "FUSE MICRO (1608) Defect Code: A1 Misoperating. Repair Code: A - Replacement.
My first day using the camera properly was Saturday 22nd.
It returned itself to "Camera error" with a whirring sound on turn on at image 423! The mirror again in the up position.
Phoned Sony Central service. And then escalated with persistence to Basingstoke office. (Mr Will Wilson) I have permission to use his name.
From the conversation I understand that about 1% of cameras develop faults. I could get no information on the specific fault.
I asked for an urgent replacement camera. The model “is no longer made” and they do not keep “courtesy cameras”. It was made clear that no responsibility would be taken after the guarantee had expired.
The retailer is now seeing what they can do and will phone me tomorrow.
I found Sony’s stonewalling attitude most unpleasant.
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addy landzaat View Drop Down
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Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 24 May 2010 at 21:09
Well, you're in Europe, the seller is responsible, not Sony. Anything Sony does is courtesy. Usual your retailer might provide you with a replacement camera. Having said that, this kind of discussions can be unpleasant and leaving a feeling of being stonewalled - I do understand Sony customer support in the UK is alright, but that doesn't alter the fact that you had an unpleasant conversation.

You should have at least three months guarantee on the repair, so they should at leats repair it again - for free. (this is one of those things were it is good to be in the EU )
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hibla View Drop Down
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Post Options Post Options   Quote hibla Quote  Post ReplyReply Direct Link To This Post Posted: 24 May 2010 at 21:59
Thank you. It does leave me nervous. I know the law does make the retailer responsible. They are going to contact the Sony Rep. I hope something resolve tomorrow. Sony did offer to extend the guarantee by the time out. I did tell Sony that I would publish the story on my websites.
The EU as I understand it has made the retailer responsible for 2 years.
In the meantime I am without a minolta/sony digital back, and have work to do!
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nigelbrooks View Drop Down
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Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 24 May 2010 at 23:11
Originally posted by hibla hibla wrote:


The EU as I understand it has made the retailer responsible for 2 years.


Sadly, the UK had to 'opt in' to this particular piece of consumer legislation (as EU member states often have to do) and did not, so 12 months is all we are 'entitled' to.

Please keep us posted.
I've been away!
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hibla View Drop Down
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Post Options Post Options   Quote hibla Quote  Post ReplyReply Direct Link To This Post Posted: 29 May 2010 at 22:08
This is not the full position. A product has to survive to reasonable expectation. My retailer http://www.parkcameras.com/ acted with integrity. A new Sony a450 is now with me. Cost was L50.
My first reaction is that this camera is capable of better images than the 350a. More later as I explore the camera.
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