FAQ FAQ  Forum Search   Events   Register Register  Login Login

Sony A350 "camera error"

Page  <12
Author
berlin steve View Drop Down
Senior Member
Senior Member

Joined: 08 April 2009
Country: United Kingdom
Location: Berlin, Germany
Status: Offline
Posts: 1583
Post Options Post Options   Quote berlin steve Quote  Post ReplyReply Direct Link To This Post Posted: 30 May 2010 at 09:19
Originally posted by nigelbrooks nigelbrooks wrote:

Originally posted by hibla hibla wrote:


The EU as I understand it has made the retailer responsible for 2 years.


Sadly, the UK had to 'opt in' to this particular piece of consumer legislation (as EU member states often have to do) and did not, so 12 months is all we are 'entitled' to.

Please keep us posted.


Don't be fobbed off. The UK is very much covered under the 2 year EU legislation, and in some cases you have up to 6 years protection...which is way over the EU rules- but most shop managers just don't understand the rules, or try to say no because you'll buy a replacement or pay instead for repairs. Here are a couple of links to explain:



http://www.thisismoney.co.uk/bargains-and-rip-offs/tips-and-guides/article.html?in_article_id=487339&in_page_id=53954&in_advicepage_id=131

http://www.guardian.co.uk/money/2006/mar/25/consumernews.howtocomplain
F-Stop? F-Stopped! Anyone know how to get it going again???My Flickr
 



Back to Top
berlin steve View Drop Down
Senior Member
Senior Member

Joined: 08 April 2009
Country: United Kingdom
Location: Berlin, Germany
Status: Offline
Posts: 1583
Post Options Post Options   Quote berlin steve Quote  Post ReplyReply Direct Link To This Post Posted: 30 May 2010 at 09:55
Here is a link to the EU charter regarding this rule. You may want to print the PDF, review articles 3 & 5, and print it out and take to shop to explain why they have to hear you out.

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:1999:171:0012:0016:EN:PDF

BTW, I had a faulty DVD/harddisk recorder (Samsung NOT Sony) where the shop was playing dumb about the 2 year rule in Germany on a 15 month old unit. Another helpful tip is to go in to store at a very busy time, and start to get very loud about why they are denying you your legal guarantees and EU legislation. The louder I got, almost shouting about what for a cr@ppy shop they were refusing to honour their legal obligations under EU law, the quicker the manager came down from his office and found an amicable solution (full refund), just to shut me up as customers were begining to leave the shop. If they offer to call the police to make you quiet, say you are happy to wait and discuss loudly with them too why they (the shop) are breaking the EU law which is also the UK law.
F-Stop? F-Stopped! Anyone know how to get it going again???My Flickr
Back to Top
nigelbrooks View Drop Down
Emeritus group
Emeritus group

Joined: 15 March 2006
Country: England
Location: Ealing, London
Status: Offline
Posts: 8523
Post Options Post Options   Quote nigelbrooks Quote  Post ReplyReply Direct Link To This Post Posted: 30 May 2010 at 11:21
Sorry Steve, you are wrong.

As I posted, with this specific EU Law, as with so many, all European countries have to ratify this individually before it's legally enforceable. The UK NEVER DID THIS pointing to the greater provisions of the Sale Of Goods Act (SOGA) which, theoretically, has a better (up to six year) provision than this EU legislation. The problem with SOGA is prooving that the goods had an inherent fault rather than something caused by the user.

THERE IS NO TWO YEAR 'RULE' IN THE UK.

I've been away!
Back to Top
berlin steve View Drop Down
Senior Member
Senior Member

Joined: 08 April 2009
Country: United Kingdom
Location: Berlin, Germany
Status: Offline
Posts: 1583
Post Options Post Options   Quote berlin steve Quote  Post ReplyReply Direct Link To This Post Posted: 30 May 2010 at 12:55
I'm not a lawyer, but this article from last year's Guardian about a guy who enforced his EU rights against Tesco after 18 months suggest I may well be right.

http://www.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee

Anyhow, it is not my camera with the problem. Right or wrong, I can still recommend going into the shop when busy, making a real stink about the EU law so that other customers wonder what's going on, and then see.

Your UK Sony articles are no different in quality than those sold on mainland Europe. It is reasonable that they should last at least as long as the 2 years that the mainland European's enjoy.

What has badgerbaitz got to lose by not trying to enforce it? If he does nothing he either pays for a repair or new camera, or has an expensive Sony paperweight. If I am wrong, he still has same situation as now. If I am right, he gets camera fixed/replaced.

I would suggest maybe also checking his local citizen advice bureau to find out more.
F-Stop? F-Stopped! Anyone know how to get it going again???My Flickr
Back to Top
needhelp19 View Drop Down
Newbie
Newbie

Joined: 09 April 2019
Country: United States
Status: Offline
Posts: 1
Post Options Post Options   Quote needhelp19 Quote  Post ReplyReply Direct Link To This Post Posted: 09 April 2019 at 17:59
Original post was April of 2009, now 2019. After using my a350 for thousands of images it has started showing the "Camera Error" message. I can take one photo then must turn off and restart the camera. I have tried it with several lenses and with auto focus and steady shot off and on. This is the second SONY body and one lens that has become useless over the years, I should have stuck with Canon. 2019
Back to Top
C_N_RED_AGAIN View Drop Down
Senior Member
Senior Member

Joined: 05 July 2007
Location: United States
Status: Offline
Posts: 1135
Post Options Post Options   Quote C_N_RED_AGAIN Quote  Post ReplyReply Direct Link To This Post Posted: 09 April 2019 at 18:16
So you got thousands of images for something that you can replace today for around 150$ usd and your unhappy. Tough pleasing you. I have 80000 actuations on my a7rii and if it crapped out today I would be ok with it but to each his own.
 



Back to Top
pegelli View Drop Down
Admin Group
Admin Group
Dyxum Administrator

Joined: 02 June 2007
Country: Belgium
Location: Schilde
Status: Offline
Posts: 26853
Post Options Post Options   Quote pegelli Quote  Post ReplyReply Direct Link To This Post Posted: 09 April 2019 at 18:39
Originally posted by needhelp19 needhelp19 wrote:

Original post was April of 2009, now 2019. After using my a350 for thousands of images it has started showing the "Camera Error" message. I can take one photo then must turn off and restart the camera. I have tried it with several lenses and with auto focus and steady shot off and on. This is the second SONY body and one lens that has become useless over the years, I should have stuck with Canon. 2019
Welcome to Dyxum, I hope you joined not just to complain but also contribute to the community, we're looking forward to your pictures And maybe I burst you bubble, but problems like you describe happen in all brands, not just Sony. I'm very sorry it happened to you and it's never fun if it happens, but just search the internet and you'll find plenty similar stories, including Sony, but also Canon, Nikon, Panasonic, Olympus and others. I don't think there is any statistical evidence one brand is better than the other with long term reliability.
Mind the bandwidth of others, don't link pictures larger then 1024 wide or 960 pix high, see here
Back to Top
sybersitizen View Drop Down
Senior Member
Senior Member

Joined: 04 August 2006
Country: United States
Location: California
Status: Online
Posts: 14205
Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 09 April 2019 at 22:10
Originally posted by needhelp19 needhelp19 wrote:

... I should have stuck with Canon.

You might have a point there. Statistical evidence can be a tricky subject, but it's something to think about:

Canon
Fuji
Nikon
Olympus
Sony
Back to Top
pegelli View Drop Down
Admin Group
Admin Group
Dyxum Administrator

Joined: 02 June 2007
Country: Belgium
Location: Schilde
Status: Offline
Posts: 26853
Post Options Post Options   Quote pegelli Quote  Post ReplyReply Direct Link To This Post Posted: 10 April 2019 at 07:49
Originally posted by sybersitizen sybersitizen wrote:

Originally posted by needhelp19 needhelp19 wrote:

... I should have stuck with Canon.

You might have a point there. Statistical evidence can be a tricky subject, but it's something to think about:
Tricky indeed, all based on less than 100 "star" reviews and measuring customer satisfaction rather than reliability. But I agree it is a datapoint one could look at, but it might be good to look at more datapoints than this alone. YMMV.
Mind the bandwidth of others, don't link pictures larger then 1024 wide or 960 pix high, see here
Back to Top
neilt3 View Drop Down
Senior Member
Senior Member

Joined: 13 September 2010
Country: United Kingdom
Location: Manchester.U.K
Status: Offline
Posts: 2282
Post Options Post Options   Quote neilt3 Quote  Post ReplyReply Direct Link To This Post Posted: 10 April 2019 at 08:37
For a ten or so year old camera that has taken "many thousands" if images , I don't think he's got anything to whine about with Sony.
A Canon camera might also have packed in .
How many times has it been dropped , out in the rain etc ?
Had he have asked for help , instead of a moan , it might have been suggested to check the battery .
An old battery , especially one not looked after can cause this error report .
Same as with Canon or any other brand .
see my photostream on flickr;
http://www.flickr.com/photos/neilt3/
C & C welcome.
Back to Top
addy landzaat View Drop Down
Senior Member
Senior Member

Joined: 22 April 2006
Country: Netherlands
Location: Netherlands
Status: Offline
Posts: 9727
Post Options Post Options   Quote addy landzaat Quote  Post ReplyReply Direct Link To This Post Posted: 10 April 2019 at 17:51
Originally posted by sybersitizen sybersitizen wrote:

Originally posted by needhelp19 needhelp19 wrote:

... I should have stuck with Canon.

You might have a point there. Statistical evidence can be a tricky subject, but it's something to think about:

Canon
Fuji
Nikon
Olympus
Sony
This has nothing to do with statistics.

My experience with Canon repairs is worse then with Sony - but that probably has more to do with the local agencies then the cameras themselves.
Why not follow me on Instagram? @Addy_101
Back to Top
sybersitizen View Drop Down
Senior Member
Senior Member

Joined: 04 August 2006
Country: United States
Location: California
Status: Online
Posts: 14205
Post Options Post Options   Quote sybersitizen Quote  Post ReplyReply Direct Link To This Post Posted: 10 April 2019 at 21:36
Originally posted by addy landzaat addy landzaat wrote:

Originally posted by sybersitizen sybersitizen wrote:

Originally posted by needhelp19 needhelp19 wrote:

... I should have stuck with Canon.

You might have a point there. Statistical evidence can be a tricky subject, but it's something to think about:

Canon
Fuji
Nikon
Olympus
Sony
This has nothing to do with statistics.

My experience with Canon repairs is worse then with Sony - but that probably has more to do with the local agencies then the cameras themselves.

Don't be silly. It has very much to do with statistics. And if you read through the posts, most complaints are about the camera equipment; others are about the poor warranty service or something else.

Your personal experience means nothing more than needhelp19's personal experience. That's why it's useful to seek out a greater number of reported experiences.

The issue with those statistics is that the reporting can be unreliable. We don't know what percentage of actual equipment or service problems are reported to that particular site. It's just one set of data points out of many possible sets, and it's certainly not the complete story by any means. It is something to think about, as I said.

Edited by sybersitizen - 10 April 2019 at 21:53
Back to Top
wesleysa View Drop Down
Senior Member
Senior Member

Joined: 05 October 2008
Country: South Africa
Location: Cape Town
Status: Offline
Posts: 837
Post Options Post Options   Quote wesleysa Quote  Post ReplyReply Direct Link To This Post Posted: 10 April 2019 at 22:06
All the best to anyone expecting flawless reliability from any piece of modern consumer electronics in 2019 that left the factory in 2009.

None of the data presented in those reviews can really be representative... Most of us don't report anywhere when the things we've bought perform as expected! ;)

A camera can't be expected to last forever. I'd be very surprised if it'd be a different case with a 10 year old Canon, Nikon, Pentax, Olympus, Fujifilm, Ricoh, Panasonic or Casio.

Back to Top
Basil View Drop Down
Senior Member
Senior Member

Joined: 03 December 2009
Country: United States
Location: Minnesota
Status: Offline
Posts: 2368
Post Options Post Options   Quote Basil Quote  Post ReplyReply Direct Link To This Post Posted: 10 April 2019 at 22:09
Originally posted by needhelp19 needhelp19 wrote:

Original post was April of 2009, now 2019. After using my a350 for thousands of images it has started showing the "Camera Error" message. I can take one photo then must turn off and restart the camera. I have tried it with several lenses and with auto focus and steady shot off and on. This is the second SONY body and one lens that has become useless over the years, I should have stuck with Canon. 2019


Have you tried using a new battery?
To see is to enjoy. To see beyond is to rejoice.

A77Mark II; A850; A700; A100; NEX 6; various film bodies and an ever-changing collection of lenses
Back to Top
Dyxum main page >  Forum Home > Equipment forums > Camera Talk > A-mount APS-C Page  <12

Forum Jump Forum Permissions View Drop Down



This page was generated in 0.063 seconds.

Monitor calibration strip

Dyxum.com - Home of the alpha system photographer

In memory of Cameron Hill - brettania

Feel free to contact us if needed.