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Sony and their atrocious customer care

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Author
Eclipse View Drop Down
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Senior Member

Joined: 13 February 2007
Location: United Kingdom
Status: Offline
Posts: 1790
Post Options Post Options   Quote Eclipse Quote  Post ReplyReply Direct Link To This Post Posted: 23 August 2018 at 11:46
I've never had a breakage of sony DSLR stuff, or any of my SLR stuff going back decades, except for a very cheap plastic lens that fell to bits externally but still worked. Nor have my compacts of any other brand except sony failed except when very old (for compacts). I'm a careful old body. Hence why I'm so mad at being accused of being otherwise when my sony compact failed after about 6 months, when previous compacts have lasted me about 6 years apiece before pretty much wearing out. The repairer even suggested a member of my family may have used it, dropped it and concealed that from me. In fact, one of them has his own gear, the other had never even touched it- doesn't know where it switches on, even. He doesn't 'do' photography.

I've had a very old SLR lens need re-lubricating, and the Minolta/sony recommended repairer back then (years ago) was so rude, and was proposing to charge such a ridiculous sum, I went elsewhere. Got a good job done for a fraction of what the official repairer asked for just to look at it.

We don't seem to have much luck with support/repairs in the UK for Minolta/sony gear. If Sony want to get a bigger share of the market, I think this will be the thing that stops them. It's one reason I never recommend sony DSLR gear myself, much as I love it. And I'd now add to that problem list cybershot cameras, which I had been enthusiastic about for the first 6 months, and warranty problems as well.


 



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