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SSM lenses...what's a Maxxum 9 user to do?

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RobArtLyn View Drop Down
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Post Options Post Options   Quote RobArtLyn Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 12:05
Originally posted by Eclipse Eclipse wrote:

It's just another shining example of lack of customer care.

Well, this post isn't going to make me a lot of friends, but it is just as much, if not more, a shining example of lack of foresight on the part of Maxxum/Dynax 9 owners. The first rule of a supplier announcing that they are getting out of the business is to plan ahead for every optional part and service that you might ever need and get it from them while you can, whether you need it right away or not, and not expect to get it two years after they have moved on.

I realize that this does not apply to people who have since purchased a 9 on the used market and the people who managed to miss hearing about it until after it was much too late, but it is a general fact of life when dealing with businesses and I am surprised at the number of people who did not give any thought to their future needs when they heard that KM was getting out of the photography business.
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Eclipse View Drop Down
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Post Options Post Options   Quote Eclipse Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 14:10
At the time of the handover, we were assured that servicing would be dealt with by one or the other.

FYO, I did try to get mine done as soon as I could. The repair people Sony decided to appoint here were totally clueless, took weeks of nagging even to reply to me, first said they could do it, no problem,but it would take four to six weeks, (their standard time for work) and then when I tried to arrange to have it done could find out nothing about it, and even asked me if I could find out how to do it and tell them.

Another reason I am unhappy about Sony's customer care- they also quoted me a sum for cleaning a lens which was significantly more than 3x what I eventually paid elsewhere, and and wanted weeks to do it in. The other place did it in a week. That's the sort of thing I mean.





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Jed Smith View Drop Down
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Post Options Post Options   Quote Jed Smith Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 14:10
True what you say, Rob. Very true. We are half to blame as well for not doing it when KM was still in business. Sony probably never thought for a minute we'd still be shooting film. They bought in for the digital revolution, and are doing well at it. I just flat out didn't have the money at the time, just being out of college. Also, at that time there wasn't really any SSM lens I would use every day. The CZ 24-70, now I believe that will be a different story. And I don't even really want it for the SSM - if it's as sharp as I think it will be, I just want it to replace the 24-105.
As for KM not manufacturing very many of the boards - perhaps that tells the bigger story: they didn't sell many SSM lenses. Could be that simple, with no ulterior motives on either side at all. Not much demand = not much supply.
Oh well, that's life. Here we are in 2008 with Maxxum 9s that are built like tanks and may last our life time. We'll eventually get over it and just shoot old glass if we have to. Or as Vitor said, just MF. Used to do that every day with an XD-11.
But if there's a few more of those circuit boards lying around, we may as well scour around and find them! Better put to use in our cameras than sitting on a warehouse shelf.

Jed
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Eclipse View Drop Down
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Post Options Post Options   Quote Eclipse Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 16:07
You have a point about film, Jed. So many people assumed that when a photographer got a DSLR, they'd never use film again- I'm not sure why, but there was such a lot of hype about digital I think some manufacturers got carried away with it.

My logic goes more like this-
Some people may just want to do both. The ones that use both and have 9s will also be those most likely to be the bigger spenders on lenses as well as the higher-end DSLRs. If they have to keep two sets of lenses as they want the SSMs for the DSLRs but have to hang onto their HS lenses for their 9s, they may reason that they might as well have two completely separate systems (this is what I've done) so we have to make sure they will buy our SSMs and our DSLRs or we may lose some high spenders to our rivals.

For the price of maintaining the upgrade path, which we can sting them for anyway, we may lose some big spenders.

Even those of us who are still all film would have been eyeing the new SSM lenses, and now it seems that Sony don't want our money.


I suppose it has freed me to choose whichever DSLR sytem suits me best- and one of the factors in my choice? -service and support.


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AudioDoc View Drop Down
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Post Options Post Options   Quote AudioDoc Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 17:37
Originally posted by RobArtLyn RobArtLyn wrote:

Originally posted by Eclipse Eclipse wrote:

It's just another shining example of lack of customer care.

Well, this post isn't going to make me a lot of friends, but it is just as much, if not more, a shining example of lack of foresight on the part of Maxxum/Dynax 9 owners. The first rule of a supplier announcing that they are getting out of the business is to plan ahead for every optional part and service that you might ever need and get it from them while you can, whether you need it right away or not, and not expect to get it two years after they have moved on.

I realize that this does not apply to people who have since purchased a 9 on the used market and the people who managed to miss hearing about it until after it was much too late, but it is a general fact of life when dealing with businesses and I am surprised at the number of people who did not give any thought to their future needs when they heard that KM was getting out of the photography business.


Rob,

This discussion in not about what we coulduv/shoulduv done before! It's about would we can do now! And you are right, many of us have purchased or 9s long after Minolta left us. If you have any doubts about Sony care not being up to par with Canon/Nikon etc. (or even Minolta's) please refer to the thread elsewhere in the forum about how Sony treated Gary Freidman That's how a pro is being treated! And as this upgrade may have been readily available in the US, it was not necessarily so in other countries -- refer to Eclipse's post. So, let's please keep this thread constructive!

Kelly



Edited by AudioDoc - 03 February 2008 at 17:39
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Xan View Drop Down
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Post Options Post Options   Quote Xan Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 19:14
Hm.. are there any plans of this circuit and manual/instruction how to put it into 9? I do have few friends which could make it and even try to install. If this circuit is build with standard parts it can be replicated and memory/whatever can be filled with needed data.
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Post Options Post Options   Quote AudioDoc Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 19:29
XAN,

It's not just a printed circuit board. It's a complex flexible cable, with surface mounted components including, I believe the lens contacts. Alex has one, so I'm sure he can give you more info.

Alex, this discussion is going on (OT, my fault over here)
PLR may have the name of a Minolta Tech. Mark thinks that some of the Techs may have moved to Connecticut or Texas. If he did, you may have some hope of getting your update kit installed.

Kelly

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RobArtLyn View Drop Down
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Post Options Post Options   Quote RobArtLyn Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 22:36
Originally posted by Jed Smith Jed Smith wrote:

But if there's a few more of those circuit boards lying around, we may as well scour around and find them! Better put to use in our cameras than sitting on a warehouse shelf.

Absolutely true and I do genuinely feel your collective frustration with this. I wish you all the best of luck in finding parts and someone to do the work.
My Portfolio

A700+VG-C70AM A900+VG-C90AM
24-70/2.8ZA 80-200/2.8HS(G) 85/1.4G(D) 100/2.0 100/2.8(D) Macro 300/4(G)
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RobArtLyn View Drop Down
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Post Options Post Options   Quote RobArtLyn Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 22:43
Originally posted by AudioDoc AudioDoc wrote:

So, let's please keep this thread constructive!

I have always thought that life lessons for the future were extremely constructive, even if they were sometimes uncomfortable. Anyone who blames Minolta and/or Sony about this problem has missed an opportunity to learn.

Having said that, I will leave you all to your hopefully fruitful search.
My Portfolio

A700+VG-C70AM A900+VG-C90AM
24-70/2.8ZA 80-200/2.8HS(G) 85/1.4G(D) 100/2.0 100/2.8(D) Macro 300/4(G)
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brettania View Drop Down
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Post Options Post Options   Quote brettania Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2008 at 22:47
I have just checked with the NZ Minolta service agents who do good work, but they say that the kits needed for the conversion are no longer available.
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AudioDoc View Drop Down
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Post Options Post Options   Quote AudioDoc Quote  Post ReplyReply Direct Link To This Post Posted: 04 February 2008 at 04:57
Thanks for checking brettania!

Thanks Rob.
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Conny1 View Drop Down
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Post Options Post Options   Quote Conny1 Quote  Post ReplyReply Direct Link To This Post Posted: 04 February 2008 at 12:46
Hi,

just called a technician at Runtime Service/Bremen/Germany . They still upgrade the Dynax 9, and currently there is more than one kit available. I am in a hurry right now, just wanted to let you know.

You will get more detailed info at the end of this week, when I have talked to them face to face.

Greetings
Conny


Edited by Conny1 - 04 February 2008 at 13:38
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vitor View Drop Down
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Post Options Post Options   Quote vitor Quote  Post ReplyReply Direct Link To This Post Posted: 04 February 2008 at 14:56
Just got a response from former Portuguese Minolta repair center and the update is still available, the camera will be sent to Germany.

Price is 225 + 21% VAT = Total 272,25

Anyone with different estimate ?

Edited by vitor - 04 February 2008 at 15:27
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Post Options Post Options   Quote AudioDoc Quote  Post ReplyReply Direct Link To This Post Posted: 04 February 2008 at 16:05
Thanks Conny and vitor!
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