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A7ii Time and Date reset every battery change.

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sydknee View Drop Down
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Post Options Post Options   Quote sydknee Quote  Post ReplyReply Direct Link To This Post Topic: A7ii Time and Date reset every battery change.
    Posted: 02 February 2019 at 07:21
I'm having all sorts of problems with my A7ii. Nearly every battery change I have to go through the whole set up procedure of Zone Time and Date. I have done a few searches and have found others have had this problem and most seem to think it is the onboard battery causing it. There were a few reset options and work around's offered but none worked. I have had camera looked at by Sony's repair rep here in New Zealand but they say they can not replicate the problem and sent it back blaming generic batteries.Yes I have used them but it does it with the genuine ones just as much. As soon it arrived back I tried it and had the same problem again so sent it back to them and they replaced the main board. All good I thought and a quick check it seemed OK so I felt confident enough to sell it. Well much to my disappointment the buyer has encountered the same problem. Oh well, a refund and now I have the camera back. It looks like it is going to be the proverbial paper weight. This camera is well past the warranty stages now. Any ideas or suggestions are more than welcome.
 



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Jozioau View Drop Down
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Post Options Post Options   Quote Jozioau Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 07:35
I would have thought Phototronics NZ would be professional and competent in this, as they have been with each and every piece of Sony kit I've ever sent them from Australia.
My understanding is that the date and time are kept in the camera's memory via a dedicated internal power source, nothing to do with the rechargeable batteries used for taking photos? And the same goes for all the many menu settings that you don't have to re-enter every time you boot up.
Hopefully this is fixable and your a77ii can be used by you or somebody for its intended purpose as it's so much more than a paperweight.
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mirthseeker View Drop Down
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Post Options Post Options   Quote mirthseeker Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 08:11
According to Roger in his Lensrentals blog teardown of the A7ii the internal battery is on the bottom side of the main board, so if this has been replaced the battery would have been too. The only other suggestion I have is to ensure your main battery is in the camera overnight - apparently the internal battery takes some time to charge. Maybe try ringing Kim at Phototronics.
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sydknee View Drop Down
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Post Options Post Options   Quote sydknee Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 10:35
Thanks. I have tried all sorts of things like fully charging the battery and leaving in overnight and longer. Charging with usb etc. I found instructions for a "Power reset" but that didn't work either. The only settings that need resetting after a battery change are Zone, Time and Date and that is quite spasmodic but frequent.   All other settings are fine. I'll get back in touch with Phototronics on Monday. Sooner or later it gets to the point of if it is worth throwing good money after bad though.
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Post Options Post Options   Quote bonneville Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 10:41
Originally posted by sydknee sydknee wrote:

It looks like it is going to be the proverbial paper weight.

Really? Does the correct time and date matter that much? I appreciate it isn't right but if all other aspects of the camera function as they should I wouldn't regard it as a paperweight. Just a personal thought.
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Jozioau View Drop Down
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Post Options Post Options   Quote Jozioau Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 10:54
If the WiFi works and you couple with Play Memories App on your smartphone your images will be imprinted with geo tagging, time and date.
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Hezu View Drop Down
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Post Options Post Options   Quote Hezu Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 12:12
Originally posted by Jozioau Jozioau wrote:

If the WiFi works and you couple with Play Memories App on your smartphone your images will be imprinted with geo tagging, time and date.
The second generation of α7 series does not yet offer that functionality.
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Jozioau View Drop Down
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Post Options Post Options   Quote Jozioau Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 13:08
My mistake - misread this as being an a77ii.
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Hezu View Drop Down
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Post Options Post Options   Quote Hezu Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 17:46
Originally posted by Jozioau Jozioau wrote:

My mistake - misread this as being an a77ii.
α77 II does not support GPS linking either...
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sydknee View Drop Down
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Post Options Post Options   Quote sydknee Quote  Post ReplyReply Direct Link To This Post Posted: 02 February 2019 at 20:01
Originally posted by bonneville bonneville wrote:

Originally posted by sydknee sydknee wrote:

It looks like it is going to be the proverbial paper weight.

Really? Does the correct time and date matter that much? I appreciate it isn't right but if all other aspects of the camera function as they should I wouldn't regard it as a paperweight. Just a personal thought.

It wouldn't matter so much to me if I wasn't trying to sell this camera. Selling a faulty camera isn't such a easy thing to do. The paperweight comment was pretty tongue in cheek.
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stiuskr View Drop Down
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Post Options Post Options   Quote stiuskr Quote  Post ReplyReply Direct Link To This Post Posted: 03 February 2019 at 03:02
Given the complaint it would seem they would replace the battery but I'd check with them to make sure they did. Maybe the board doesn't come with a battery installed and they reused the old one. And even though in that LensRental link they say a person wouldn't be able to replace the battery it seems to me that with that link to go by a capable person could.
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