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Voigtländer repair experiences

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Kilkry View Drop Down
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Post Options Post Options   Quote Kilkry Quote  Post ReplyReply Direct Link To This Post Topic: Voigtländer repair experiences
    Posted: 09 July 2021 at 19:32
Well, if no one but Lensrentals ever sent a Voigtländer lens in for a warranty repair, or at least no one lived to talk about it, then let me have the honors:

Had queried the reseller and not received a reply within a couple of days so mentally (six months after the lens was received by the reseller) I'd given up a little bit. A lens I'd thought about getting for a while that could be a companion to the 21/3,5 , or rather replacement now, was the FE 20 1,8. So I ordered that one and the next day I received a reply that the Voigt had been repaired and was on its way back to me. Nearly fell off the chair. A part (the name tells me nothing) has been replaced and prelim testing suggests it is now fit as fiddle again.

So my take on the Voigt 3 year warranty: slow* but existant and correct**.

I hope this can alleviate the worry of someone at some point in time.

*Have not had a repair case before I believe with any lens manufacturer so a little bit hard to say whether the above time frame is normal. As per lensrentals I guess it is a bit slow.

**Lens looks like when I sent it in, appears to work, repair work done mentioned, and check of resolution, infin focus and "each part's function".



Edited by Kilkry - 09 July 2021 at 19:38
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Kilkry View Drop Down
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Post Options Post Options   Quote Kilkry Quote  Post ReplyReply Direct Link To This Post Posted: 19 June 2021 at 15:57
Originally posted by nandbytes nandbytes wrote:

Originally posted by Kilkry Kilkry wrote:

We don't know what kind of quality the internal circuitry in the modern E Voigtländers have.




Unlike in AF lenses the electronics themselves have no control over the lens and only does reporting.


Yes, and can still be a nuisance. In my lens' case the reported aperture moved spontaneously or was locked at f/22. It also quit magnified view after a second or two so it was virtually unusable, unless I had attempted to somehow block its electronic contacts. Since it was well within warranty..well. I've shot with dSLRs and later mirrorless since 2006 and have had probably fifty lenses with electronics, many with AF, no other electronics failure so far. (my Minolta AF 300 2,8 "built like a tank" came apart in the middle though). This is anecdotal and as good as it gets.

I won't argue further regarding the failure ratio of E-mount Voigtländer lenses for it seems pointless. We'd need actual data, statistics, in order to really know anything. That's not the point of this thread either. I was simply hoping to hear from someone who had actually utilized the Voigtländer warranty. They've made these lenses for E-mount for a while now.
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nandbytes View Drop Down
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Post Options Post Options   Quote nandbytes Quote  Post ReplyReply Direct Link To This Post Posted: 19 June 2021 at 15:18
Originally posted by Kilkry Kilkry wrote:

We don't know what kind of quality the internal circuitry in the modern E Voigtländers have.


While do not know the quality of the internal circuitry its fairly safe to make an educated guess at it. It will not be a complicated circuit and anyone with basic electronics knowledge inc. myself could probably design it.
All it does is pass through the aperture setting & focus setting to the camera body both of which are mechanically controlled on the lens. The focal length and lens details are hard coded in. It will be a very simple chip tbh, hard to get it wrong and not much in it to break.

Unlike in AF lenses the electronics themselves have no control over the lens and only does reporting.
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Post Options Post Options   Quote Kilkry Quote  Post ReplyReply Direct Link To This Post Posted: 19 June 2021 at 13:51
Originally posted by nandbytes nandbytes wrote:



Because the there is no AF, no OSS, no electronic aperture control, even the ones with electronics are very basic EXIF information. The lenses themselves are mostly small some with simpler optical formulae (in comparison to say noct f09.5 lens) without floating elements and exotic designs as such.

So I feel there isn't a huge lot that can go wrong unless you dropped one or damaged it inadvertently which wouldn't be covered by warranty anyway.



The only way to know or have an idea would be if a place like Lensrentals would publish such data. People (I'm not saying you) tend to repeat that extending zooms are "dust suckers" but I remember a comment RCicala made about primes potentially becoming as dusty. We don't know what kind of quality the internal circuitry in the modern E Voigtländers have.

That said I agree that on the whole, lenses don't spontaneously break down often, but it happens.
I used this lens as all others (it doesn't have dents and hasn't been soaked) and it's the only one that's had electrical issues.

Even if it was deemed accidental damage - not covered by warranty - there should be communication saying so within half a year, I think : )



Originally posted by nandbytes nandbytes wrote:



I have made no such assumption. I simply said I would not be surprised if this was the case.
I do not know if this is the case or not and not implying one way or another.

hope that clarifies things


Right, yes, thanks for the clarification.

I'm still hoping to hear from someone who has sent a Voigt in for a warranty repair : )

Originally posted by Voigtländer Voigtländer wrote:



How long is the warranty period?

The warranty is three years from the date of purchase. In case of warranty, please contact your Voigtländer dealer.
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Post Options Post Options   Quote nandbytes Quote  Post ReplyReply Direct Link To This Post Posted: 19 June 2021 at 13:16
hmmm.... let me split this up and address your points individually so as to not confuse matters.

Originally posted by Kilkry Kilkry wrote:


Also, "there is very little to go wrong with these lenses", how do you know? : )


Because the there is no AF, no OSS, no electronic aperture control, even the ones with electronics are very basic EXIF information. The lenses themselves are mostly small some with simpler optical formulae (in comparison to say noct f09.5 lens) without floating elements and exotic designs as such.

So I feel there isn't a huge lot that can go wrong unless you dropped one or damaged it inadvertently which wouldn't be covered by warranty anyway.

Originally posted by Kilkry Kilkry wrote:


If the manufacturer gives a three year warranty they should have a service, it shouldn't be a black hole.


I completely agree.

Originally posted by Kilkry Kilkry wrote:


It seems weird to assume that because a manufacturer sells lenses with metallic cases and no AF they shouldn't be expected to have a reasonable warranty service.


I have made no such assumption. I simply said I would not be surprised if this was the case.
I do not know if this is the case or not and not implying one way or another.

hope that clarifies things
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Post Options Post Options   Quote Kilkry Quote  Post ReplyReply Direct Link To This Post Posted: 19 June 2021 at 12:33
Waldo: thanks for the link. I didn't come across it no for I didn't search for a service place since I queried the reseller regarding service and was adviced to return it to them (or any local reseller of Voigtländer lenses but I found that illogical, I very much doubt a Swedish reseller would handle a lens purchased abroad just because they happen to be selling the same brand. Maybe if they were also a designated service channel for that brand but as mentioned afaik none in Sweden are.) for a warranty case.

Nand: I did go via
the reseller for a standard warranty case. I won't pay for servicing a lens within warranty if I can help it..well that was my initial thought, if I never see it again that's certainly a lesson.

Also, "there is very little to go wrong with these lenses", how do you know? : ) If the manufacturer gives a three year warranty they should have a service, it shouldn't be a black hole. It seems weird to assume that because a manufacturer sells lenses with metallic cases and no AF they shouldn't be expected to have a reasonable warranty service.

This is the fm thread I was referring to: https://www.fredmiranda.com/forum/topic/1453657



Edited by Kilkry - 19 June 2021 at 12:39
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Post Options Post Options   Quote nandbytes Quote  Post ReplyReply Direct Link To This Post Posted: 19 June 2021 at 09:27
Since there is very little to wrong in these lenses they probably don't have many repair requests. I wouldn't be surprised if voigtlander probably hasn't invested a great deal in after sales repair support.
It is best to go via. a reseller or a shop if possible.

I have had one voigtlander lens "repaired" by a shop in the UK under their warranty (shops in the UK provide 6 months warranty on used lenses). The lens was repaired within two days of them receiving it. That makes me think it was locally repaired and most probably not by voigtlander. It was a fully manual lens that basically needed a bit of cleaning inside.


Edited by nandbytes - 19 June 2021 at 09:31
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Post Options Post Options   Quote waldo_posth Quote  Post ReplyReply Direct Link To This Post Posted: 19 June 2021 at 09:11
Did you come across this service?

They are in Braunschweig, Germany (their shop is in "Petzvalstr."!) and they repair older Voigtlander items as well.
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Post Options Post Options   Quote Kilkry Quote  Post ReplyReply Direct Link To This Post Posted: 18 June 2021 at 19:41
Hi,

Has anyone here ever sent a (Cosina) Voigtländer lens for repair, for any reason? To a designated dealer/repair facility I suppose, and it would seem from what I've read most if not all repairs go to Japan and Cosina.

I ask because I saw on FM R Cicala make a comment some years back (2016 I think) on how even a dented filter ring could take six months and I believe it as I sent my 21/3,5 for an electrical issue while in warranty towards the very end of 2020. So far the feedback from the reseller (there's no designated repair channel in Sweden as far as I'm aware, hardly even a reseller, this lens was purchased from a larger reseller in central Europe) is that "it's still in Japan".

I realize today's component shortage and shipping delays might be factors in play so I judge I may see it / get some sort of update before the end of 2021 but I'm not actually counting on it, and this because of the zero comms from Japan, I guess.

Since many love Cosina Voigtländers E-mount lenses I wanted to ask whether anyone has had a repair errand, then, and still do? I mean yes probably, it's a super contrasty little sunstar lens that I really do miss now that it's gone; it's just that the 2 or 3 year voigtländer warranty seems a bit fragile and it would be Great to hear some positive beats.

Edited by Kilkry - 18 June 2021 at 19:46
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